Sales & Program Executive

Company Description

Projekt Arena Consulting Services is a project management consulting and professional training firm providing construction project management, project management advisory, professional training, and certification preparation services. The company delivers project management solutions across construction and other industries, alongside professional programmes including PMP, CAPM, Microsoft Project, Primavera P6, Agile and Scrum. Projekt Arena is committed to helping professionals and organisations improve their project management capabilities and successfully deliver projects.

Role Description

The Sales & Programme Executive will be responsible for engaging prospective learners, promoting the company’s training programmes, answering enquiries, and converting prospects into enrolled candidates. The role requires someone who can build strong relationships, communicate programme benefits effectively, follow up on leads, and achieve enrollment and sales targets while ensuring prospective learners receive a professional experience throughout the enrollment process.

Key Responsibilities

1. Engage prospective learners through phone calls, WhatsApp, email, social media, and other channels to generate interest and convert inquiries into enrollments.
2. Provide accurate information about available training programmes, course content, schedules, fees, certification requirements, and other learner-related inquiries.
3. Follow up on leads and prospects consistently, understand their needs, address objections, and guide them through the enrollment process.
4. Achieve assigned sales and enrollment targets and contribute to the growth of the organisation’s training programmes.
5. Manage learner enrollment by collecting the required information, confirming payments, and ensuring candidates are properly registered for their selected programmes.
6. Maintain strong relationships with prospective and existing learners, providing a professional and positive customer experience from inquiry through enrollment.
7. Maintain accurate records of leads, prospects, enrollments, and follow-ups using the organisation’s CRM, spreadsheets, or other approved systems.
8. Work closely with the training/programme team to coordinate learner onboarding, communicate programme updates, and ensure a smooth learner experience.
9. Gather feedback and market intelligence from prospects and learners to identify opportunities for improving programmes, marketing, and sales strategies.
10. Support marketing and promotional activities, including campaigns, information sessions, webinars, open days, and other activities designed to attract prospective learners.
    

Requirements

• HND or Bachelor's degree in Marketing, Business Administration, Sales, Communications, or a related field.
• Minimum 3 years of relevant experience in sales, business development, customer service, education/training, or a related role.
• Excellent interpersonal and communication skills.
• Strong selling, negotiation, persuasion, and customer relationship skills.
• Target-driven, proactive, organised, and able to work independently and as part of a team.
• Good knowledge of Microsoft Office and digital communication platforms, particularly WhatsApp and email.

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