Shop attendant and Social Media Pages Manager(Female)
Job summary
We are seeking an energetic, creative, and customer-focused Shop Attendant & Social Media Manager to oversee our daily retail operations and build our brand online. In this hybrid role, you will be the face of our business—welcoming walk-in customers, managing inventory, and processing sales—while simultaneously driving our online presence by creating engaging content, managing social media channels, and responding to customer inquiries across digital platforms. The ideal candidate is a proactive communicator with a strong eye for visual content, excellent customer service skills, and the ability to balance in-store customer support with digital marketing tasks.
Job descriptions & requirements
Duties
Shop Operations and Customer Service
- Welcome customers warmly and assist them with product inquiries and purchases.
- Assist customers in selecting items that meet their needs and preferences.
- Process sales transactions accurately and issue receipts where necessary.
- Handle customer complaints and inquiries professionally and promptly.
- Ensure high standards of customer service at all times.
Display and Inventory Management
- Arrange and maintain attractive product displays within the shop.
- Monitor stock levels and report low-stock items to management.
- Assist with inventory counts and stock reconciliation exercises.
- Maintain cleanliness and organization of the shop and display areas.
Social Media Management
- Create and publish engaging content on the shop's social media platforms, including Instagram, TikTok, WhatsApp Business, Snapchat, and other relevant channels.
- Appear on TikTok live sometimes to promote wears
- Develop captions, promotional messages, and marketing campaigns to enhance brand visibility
- Respond to customer inquiries received through social media platforms.
- Monitor social media engagement and provide regular updates to management on performance.
- Stay updated on social media trends and recommend strategies to improve online presence and sales.
Sales and Marketing Support
- Promote products and special offers to walk-in and online customers.
- Assist in planning and executing sales promotions and marketing campaigns.
- Encourage repeat business by maintaining positive customer relationships.
- Support the achievement of monthly sales targets and business objectives.
Qualification and Skills
- SHS, Diploma
- Previous experience in retail sales, customer service, or social media management is an advantage.
- Good communication and interpersonal skills.
- Strong customer service orientation.
- Basic computer literacy and proficiency in social media platforms.
- Ability to create engaging social media content, including photos and videos.
- Knowledge of Facebook, Instagram, TikTok, WhatsApp Business, and related digital marketing tools.
- Good organizational and time management skills.
- Ability to work independently and as part of a team.
- Honest, trustworthy, and highly responsible.
- Ability to handle cash and maintain accurate records.
Location: Accra, Central
Salary: Attractive
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