Sales Coordinator

Key Responsibilities

Sales & Lead Management

• Follow up on sales leads through calls and emails.
• Contact prospective customers and schedule appointments.
• Follow up with leads to encourage participation in sales presentations and training programmes.
• Manage sales leads on behalf of the Sales Manager and sales team.
• Make calls and coordinate appointments for sales presentations.
• Support product demonstrations and train relevant team members on online demonstrations.

Customer & Order Coordination

• Meet customers after delivery and introduce them to the products.
• Receive and process new orders and submit them for verification.
• Coordinate deliveries between the office and customers.
• Track shipments and follow up until orders are received and acknowledged.
• Coordinate the return of cancelled orders.
• Follow up and assist with resolving customer complaints and issues.

Training & Sales Activity Coordination

• Coordinate logistics for training, presentations and other sales activities.
• Arrange travel, accommodation, food, water and other requirements when necessary.
• Coordinate audio-visual requirements for presentations and training sessions.
• Organise meetings with the sales team and management.
• Support visiting management and team members when required.

Requirements

• Good communication and interpersonal skills.
• Strong organisational and coordination skills.
• Good customer service and follow-up skills.
• Confident making calls and communicating with customers.
• Good computer and email skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks and meet deadlines.
• Previous experience in sales, customer service, administration or a similar role will be an advantage.