Hotel Receptionist / Administrative Assistant

• Warmly welcome guests upon arrival and assist with check-in and check-out procedures.
• Answer phone calls, respond to emails, and handle guest inquiries with professionalism and courtesy.
• Provide information about hotel services, room availability, local attractions, and transportation.
• Resolve guest concerns or issues promptly, escalating to management when needed.
• Process payments, issue invoices, and maintain accurate records of transactions using the hotel’s management system.

• Support the Hotel Manager in handling daily administrative tasks including data entry, recordkeeping, and email correspondence.
• Maintain organized records related to staff schedules, vendor services, supplies, and housekeeping logs.
• Assist in preparing reports on room occupancy, reservations, and guest feedback for management review.
• Coordinate maintenance and vendor services, ensuring timely follow-up and communication.
• Help organize staff meetings, training sessions, and internal communications as needed.
• Uphold and help implement hotel policies and quality standards in alignment with management direction.

• Minimum qualification is a Diploma.
• Prior experience in hospitality, customer service, or administrative support is highly preferred.
• Excellent verbal and written communication skills.
• Strong multitasking, organizational, and time-management abilities.
• Proficient in Microsoft Office Suite and hotel management software (e.g., Cloudbeds, Opera, or similar).
• Professional, discreet, and dependable with a strong work ethic.

NB: Candidate would work 3 days in the office and would have 3 days off in a week

Location: Tesano, Accra

Salary: GHS 1500 net