Customer Service Associate
Job summary
A reputable company is seeking a highly motivated and detail-oriented Customer Service Associate. This individual will play a critical role in driving the company’s strategic direction by also conducting research, gathering data, managing feedback from the market, and supporting the leadership team with actionable insights. The ideal candidate is analytical, curious, resourceful, and tech savvy, eager to grow with a fast-paced start-up in the gaming and technology industry. Combining a deep understanding of market research and digital engagement. You will be actively involved in shaping the company’s early growth trajectory — identifying target markets, executing social media strategies developed by our team, conducting polls and market research, and ensuring that the CEO and Board receive accurate, timely, and well-analysed information to guide decision-making. This role also includes ensuring that the company maintains a strong and engaging digital presence aligned with its brand vision. We are looking to hire someone who is dynamic and ready to be very engaged in helping us grow the function within the company
Job descriptions & requirements
Responsibilities:
- Product Knowledge: Have a thorough understanding of our products to effectively answer various customer inquiries.
- Effective Communication: Communicate efficiently with clients through various channels (phone, WatsApp, email, social media etc.).
- User Assistance: Help users complete various functions within our application. Complaint Resolution: Recognize and resolve customer complaints promptly and courteously.
- Timely Responses: Respond quickly to customer requests.
- Record Keeping: Regularly archive customer interactions for follow-up with management.
- Team Coordination: Communicate and coordinate with colleagues as needed.
- Process Feedback: Provide feedback on the effectiveness of the customer service process.
- Customer Satisfaction: Ensure customer satisfaction and provide professional customer support.
- Positive Attitude: Maintain a positive, empathetic, and professional demeanor towards customers at all times.
- Active Listening: Listen to customers and provide the most suitable solutions.
- Flexibility: Accept flexible working hours.
Required Qualifications
- Customer Service Experience: Strong experience in customer service and the ability to use customer experience tools.
- Communication Skills: Excellent verbal and written communication skills. ABILITY TO COMMUNICATE FLUENTLY IN ENGLISH AND TWI (GHANIAN LANGUAGE)
- Basic Computer Proficiency: Proficient in basic computer and CRM tools (Office Suite, Google, Salesforce, HubSpot or Zoho and other communication platforms).
- Knowledge of Gambling Games: Familiarity with gambling games is an asset.
- Personal Attributes: Enthusiasm, empathy, good stress management, and flexibility are essential.
- Social Media: Ability to navigate social media applications. Experience with Social Media handling is an added advantage.
- Multitasking Ability: Capacity to manage multiple tasks simultaneously.
- Attention to Detail: Strong attention to detail.
- Teamwork: Enjoy working in a team-oriented environment.
- Discretion: A strong sense of discretion is essential.
Other Requirements:
- Atleast 2 years experience in the field
- Must have at least a degree and diploma languages: English , Twi any other dialect known will be advantageous for candidates ie Ga /Ewe etc .
- As we will be communicating with customers from around the world and different parts of Ghana
Core Competencies:
- Experience in Customer Service
- Exceptional research and analytical skills
- Strong business acumen and strategic thinking
- Excellent communication and presentation abilities
- High level of professionalism and discretion
- Strong organizational and time management skills
- Self-motivated, proactive, and able to work independently
- Creative, adaptable, and results-driven
- Passion for technology, gaming and digital engagement
Compensation
- Salary based on experience and qualification
- Total compensation will be competitive with marketplace.
Location .office location Ashanti Region Kumasi Patasi high street opposite brotherman spot.
Salary : competitive salary
Company Benefits
About Jobberman Third Party
Jobberman Third Party is a recruitment and talent acquisition account that connects qualified professionals with career opportunities on behalf of a wide range of employers across Ghana.
Through this account, we advertise verified job opportunities for organizations across various industries and job functions, helping employers find the right talent while making it easier for job seekers to discover quality employment opportunities.
Our focus is to deliver a professional, transparent, and efficient recruitment experience by matching candidates with roles that align with their skills, qualifications, and career aspirations.
Whether you are starting your career or seeking your next opportunity, Jobberman Ghana Third Party provides access to diverse roles with reputable employers through a trusted recruitment process.
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