Ticketing and Reservations Officer
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Job summary
A growing travel and tour company with an international reach is expanding into bigger markets and strengthening its service delivery capabilities. We are seeking a competent, customer-focused and detail-oriented Ticketing and Reservations Officer to join our growing team. To manage flight reservations, ticket issuance and travel bookings while providing excellent customer service and ensuring accuracy in all reservation transactions.
Min Qualification:
HND
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Ghana
Job descriptions & requirements
Key Responsibilities
- Handle flight reservations, ticket issuance, rebooking and cancellations.
- Search flight options, compare fares and prepare quotations for customers.
- Coordinate hotel, tour package and other travel-related reservations.
- Respond to customer enquiries and provide accurate travel information.
- Liaise with airlines and travel service providers to confirm bookings.
- Maintain accurate reservation records and follow up on pending bookings.
Qualifications and Experience
- HND or bachelors degree in Travel and Tourism, Hospitality, Business Administration or a related field.
- IATA diploma in Reservations & Ticketing Foundation or consultancy.
- Advanced General Distribution Systems (AMADEUS GDS) certification.
- At least 3 – 5 years of relevant experience in ticketing and reservations.
- Strong customer service, communication and organizational skills.
- Excellent attention to detail and ability to work under pressure.
Key Competencies
- Customer service and relationship management
- Accuracy and attention to detail
- Problem-solving and decision-making
- Teamwork and professionalism
Location: Accra
Salary: Attractive
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