Laundry (Quality Assurance) Partner

Customer Service and Relationship Management

• Welcome customers professionally and provide friendly, courteous and prompt assistance.
• Attend to walk-in customers, telephone calls, WhatsApp messages and other customer communication channels.
• Provide accurate information on laundry services, pricing, turnaround times and service terms.
• Handle customer complaints, enquiries and special requests professionally.
• Follow up with customers to ensure satisfaction with services rendered.
• Build and maintain positive relationships with existing and prospective customers.
• Promote additional laundry services to customers where appropriate.
  

 Order Processing and Documentation

• Receive, inspect and record customers' laundry items accurately.
• Prepare order receipts and ensure all items are properly documented.
• Tag and label customers' garments to prevent mix-ups or loss.
• Record special instructions relating to garment care, stains, fabric types and customer preferences
• Ensure customers receive accurate information regarding order collection and delivery dates.
• Maintain proper records of all customer transactions and orders.

Laundry Operations Coordination

• Coordinate with laundry attendants and production personnel to ensure orders are processed correctly.
• Monitor the progress of customer orders and provide updates where necessary.Verify completed orders against customer receipts before release.
• Ensure garments are properly folded, ironed, packaged and presented before collection.
• Escalate delayed orders, damaged garments, missing items and operational challenges to the supervisor.
• Ensure priority and express orders receive the required attention.

Payment and Cash Management

• Receive payments for laundry services and issue appropriate receipts.
• Ensure all payments are accurately recorded in the approved system or cashbook.
• Reconcile daily customer transactions and submit payment reports.
• Follow up on outstanding customer payments where applicable.
• Ensure cash and other payment records are handled in accordance with company procedures.

Quality Assurance and Customer Experience

• Inspect completed laundry orders to ensure they meet the organisation's quality standards.
• Confirm that garments are clean, properly ironed, packaged and ready for collection.
• Ensure customer complaints relating to stains, damages, missing items or poor service are promptly reported.
• Maintain a clean, organised and professional customer service area.
• Uphold the organisation's customer service standards and brand reputation.

Reporting and Administrations 

• Daily reports on orders received, completed
• pending and delivered.
• Maintain an updated customer database.
• Track repeat customers and identify opportunities to improve customer retention.
• Report recurring customer complaints and service delivery challenges.
• Perform other duties reasonably assigned by the supervisor or management.

Location: Accra

Salary:  Attractive