Lead Caller (National Service Personnel)
Job summary
A Lead Caller is responsible for contacting potential customers, generating and qualifying leads, and scheduling appointments for the sales team. The role involves making outbound calls, responding to customer inquiries, following up with prospects, and building positive relationships with potential clients. The Lead Caller maintains accurate records of calls and customer information, meets daily and monthly calling targets, and works closely with the sales and marketing teams to support business growth and achieve sales objectives. Strong communication, persuasion, customer service, and organizational skills are essential for success in this role.
Job descriptions & requirements
Qualification:
- Bold/Excellent Communication Skills
- BSc Degree Holder
- Willingness to learn
- Adaptability to change
- Excel or Google Sheets competence for pipeline reporting
Duties:
- Customer Service and Social media enquiry attendance
- Calls per caller per day: 80–150
- Connect rate: 30–45%
- Qualified leads per caller per day: 3–6
- Appointment show rate: above 60%
- Lead-to-application conversion: 10–25%
- Response to social media comments and enquiries
Years of experience:
- 1 year (minimum)
Location: East Legon/UPSA/Ogbojo environs
Salary: A little above the NSS Salary capped at GHS1000
About Student Connect Ghana
We are a UK higher education consultancy registered with the UK Companies House specialising in supporting international students to achieve their academic aspirations at all levels of study. Student Connect was set up in 2010 with an intention of assisting international students access world class UK higher education by connecting them to the right courses and university of their choice.
Over the years, we built a wealth of experience in supporting over 2000 international students secure places in some of the leading UK universities. Our extensive experience in UK education spans over ten years with a combined work experience of our staff for over 30 years. We partner and network with official & authorised representatives of UK Universities, including Russell Group Universities, and take a genuine interest in not only a student’s academic journey but their welfare too. We are passionate about international education as we appreciate how education can truly transform lives. Our business ethos consistently attracted many university partnerships and also prospective students to our service. This enabled us to expand globally and currently we have 5 Branch offices in Bangladesh, India and Nigeria.
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