Front Desk Executive
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Job summary
At Royal C.K., we are dedicated to delivering exceptional service and creating memorable experiences for all our guests and clients. As a Front Desk Executive, you will serve as the primary ambassador of our brand in Accra welcoming visitors, coordinating communications, maintaining seamless front-office operations, and delivering high standards of customer satisfaction.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Accra & Tema Region, Ghana
Job descriptions & requirements
Key Responsibilities
- Guest Relations: Welcome and assist guests and customers warmly and professionally upon arrival.
- Communication Management: Promptly answer phone calls, respond to email inquiries, and address general visitor questions.
- Check-in & Reservations: Handle guest check-ins, check-outs, and manage booking schedules accurately.
- Record Keeping: Maintain neat, accurate, and confidential guest and customer records.
- Issue Resolution: Address guest complaints and resolve customer concerns in a calm, efficient manner.
- Operational Support: Coordinate closely with internal departments to ensure smooth service delivery.
Requirement & Beenefits
- Education: Minimum of a Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Experience: 1–2 years of relevant experience in a front desk, customer service, or hospitality setting.
- Skills: Excellent verbal and written communication, strong interpersonal skills, and proficiency in MS Office and basic computer systems.
- Attributes: Ability to multitask under pressure, well-groomed, highly professional, punctual, and reliable.
Location: Accra
Salary: Attractive
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