Customer Service Manager & Communications Relation
Job summary
The Customer Service & Communications Manager manages communication between the company and its stakeholders — including nominees, partners, sponsors, and the public. They play a key role in marketing, content development, and research that support the award scheme’s visibility and credibility.
Job descriptions & requirements
Key Responsibilities
- Customer Service
- Handle inquiries from participants, partners, and the public.
- Manage digital communication (emails, calls, and social media).
- Build and maintain relationships with award nominees and honorees.
- Marketing & Good Communication Skills
- Develop and execute marketing campaigns for award programs.
- Create compelling written and visual content for online platforms.
- Support branding, media partnerships, and press releases.
- Manage website updates, newsletters, and event promotions.
- Research (National & International)
- Conduct background research on potential honorees, organizations, and industry trends.
- Support international collaboration, bilateral partnerships, and chamber/association building.
- Draft communication materials, speeches, and official correspondences.
- Association & Chamber Building
- Support the creation and coordination of professional networks, associations, or chambers linked to the award initiative.
- Engage with embassies, trade bodies, and corporate institutions.
- Develop partnership proposals and maintain stakeholder databases.
Requirements
- Bachelor’s degree in Communication, Marketing, Public Relations, International Relations, or related field.
- Excellent writing, editing, and presentation skills.
- Strong research and analytical skills.
- Experience in event coordination or stakeholder relations is an asset.
- Familiarity with social media management and digital marketing tools.
- Ability to work independently and manage multiple priorities.
- Diplomatic and culturally sensitive communication style.
NB: Foreign Candidates encouraged
Location: Accra
Salary: Attractive
About The Business Executive
The Business Executive magazine, the leading specialised publication, covers the economy, business, finance, investment, diplomacy, tourism and socio-economic development issues in Ghana, West Africa and the rest of Africa in particular, and similar sectors and affairs in the world in general.
Published every month since 2011, every edition of the magazine carries interesting, in-depth, analytical and comprehensive articles on the above-mentioned sectors and topics. The widely-patronised magazine is printed in full colour on glossy art paper to ensure the excellent, impressive layout and design presentation which guarantees its long shelf life.
It is due to its quality reader-friendly editorial and visual content that both hard copy and online editions (See: www.thebusinessexecutive.net ) of the magazine are widely read by senior public officials, corporate executives, entrepreneurs, professionals, portfolio investors, economists, businesspersons, financial analysts, academics, diplomats and representatives of international financial institutions.
The magazine is circulated and read in the West African sub-region, especially through the publisher’s unique collaborations with the Federation of West African Chambers of Commerce and Industry (FEWACCI), the Business Council for Africa (BCA) and industry and other continental professional associations. Our presence in Nigeria is strongest after Ghana.
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
