Customer Support
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New
Job summary
The Customer Support Representative will be the first point of contact for our customers, handling inquiries, providing assistance and ensuring a smooth and positive experience with DriveEV Gh services and charging stations.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Ghana
Job descriptions & requirements
Key Responsibilities:
- Respond to customer inquiries via phone, WhatsApp, email and in-person.
- Provide accurate information on charging station locations, rates and services.
- Assist with app usage and technical issues.
- Record and escalate complaints where necessary.
- Ensure customer satisfaction and maintain professional communication at all times.
Requirements:
- High school diploma or equivalent (tertiary education is an added advantage).
- Excellent communication and interpersonal skills.
- Good computer and phone handling skills.
- Ability to work under pressure and solve problems.
- Organised, reliable and customer-focused.
- Previous customer service experience is an advantage but not mandatory.
Location: Accra
Salary: Attractive
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