Administrative & Human Resources Officer

Key Responsibilities:

Office Operations & Facilities

• Owns the day-to-day functionality of the workplace. Acts decisively on routine matters and escalates only what falls outside agreed thresholds
• Keep office and operational supplies stocked; reorder before things run out, not after
• Ensure utilities are working: electricity (including generator readiness and fuel), water, internet
• Resolve routine maintenance and repair issues directly with vendors; escalate only larger or recurring problems
• Oversee cleanliness of the premises and coordinate security arrangements

HR Administration

• Owns the integrity of staff records and the daily attendance picture. Serves as the practical first point of contact for staff-related administrative matters.
• Record daily staff attendance and maintain accurate, up-to-date staff records
• Manage staff contract documentation and renewal timelines
• Be the first point of contact for routine staff administrative questions
• Communicate management instructions to staff clearly and follow up on receipt.
• Oversee HR policies and make sure they are adhered strictly.

Reporting & Follow-Through

• Owns the daily and weekly reporting rhythm. Closes loops on outstanding items rather than letting them drift.
• Maintain a daily log of activities, issues, and observations
• Track outstanding items through to resolution
• Submit a daily report covering attendance, facility status, issues, actions taken, and outstanding matters
• Provide weekly summaries on operational and personnel metrics.

Vendor & Asset Coordination

• Liaise with external vendors and hold them accountable for service delivery
• Maintain an incident log and basic asset register
• Identify inefficiencies, wastage, or risks and propose practical fixes

Authority & Escalation:

This role is execution-focused. The officer does not make management decisions on people, strategy, or budgets. However, within their patch they are expected to exercise sound judgement on routine operational matters — vendor follow-up, supplies replenishment, minor maintenance — without waiting for instruction. Spending thresholds and approval limits will be defined on appointment.

Person Profile

• 3–5 years of relevant experience in office administration, HR support, or operations coordination
• Practical and independent — gets things done without needing to be told twice
• Highly organised, with strong record-keeping and reporting habits
• Sound judgement on what to handle directly and what to escalate
• Firm but respectful communicator; comfortable holding vendors and staff to commitments
• Discreet and professional in handling personnel information

What Success Looks Like

• The office runs without senior management having to chase routine issues
• Staff records and attendance are always current and accurate
• Vendors deliver on time because they know they will be followed up
• Problems reach leadership with a recommended action, not just a report
• Daily and weekly reports are reliable enough that leadership trusts them without re-checking

Location: Accra

Salary: Attractive