Tel-Reactivation & Outbound Retention Executive

Responsibilities:

• Conduct outbound calls to potential customers, introduce company products/services, and complete sales or appointment targets.
• Carry out user recall work: contact inactive/lost users via phone, understand their needs, solve problems, and guide them back to use products/services.
• Record and update user information accurately, and sort out call records and feedback.
• Answer user inquiries professionally, handle simple complaints and after-sales issues.
• Cooperate with the team to complete daily, weekly and monthly performance targets.
• Summarize user feedback and provide effective suggestions for product and service optimization.

Requirements:

• High school diploma or above, 3 year or above relevant experience in telemarketing, customer service or user operation is preferred.
• Clear articulation, fluent in communication, patient and responsible, with strong learning ability.
• Outgoing personality, good listening and expression skills, strong sense of goal and pressure resistance.
• Basic computer operation skills, familiar with office software and CRM system is a plus.
• Strong sense of service, result-oriented, able to work under pressure.
• Having work experience in the sports betting or casino industry is a plus.