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3 weeks ago

Job Summary

The Recovery Officer is responsible for the collection of debts prior to legal recovery proceedings commencing, negotiating payments/payment arrangements, handling debtor enquiries and provides administrative assistance to the team.

  • Minimum Qualification : HND
  • Experience Level : Entry level
  • Experience Length : 2 years

Job Description/Requirements

Department: Credit

Reports Directly to: General Manager


Recovery officer is expected to:

  • Be responsible for direct collection of delinquent loans and paying recovered sums into the delinquent customer's account
  • Monitoring of repayments through the field officers and reconciling differences in clients repayment log books and on the server
  • Liaise with the credit officers to identify current and potential credit risks and develop suitable mitigation/prevention strategies
  • Renegotiating and reschedule of default loan repayment with default loan clients for effective payments upon client’s request.
  • Preparation and serving notice of default
  • Monitoring, extension and booking of notice of default in the collateral registry platform.
  • Preparation of daily, weekly and monthly recovery reports
  • To ensure efficient follow-up of severe cases of arrears of loans repayment
  • Prepare a plan to prevent and cope with credit risk and other related operational risks to ensure good quality loan portfolios.
  • Ensure monthly loan recovery work plan has been firmly designed and implemented
  • Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution
  • Conduct frequent and surprise visits to default clients and guarantors premises/work places.
  • Any other duties that may be assigned by the General Manager from time to time.


Tools and Equipment Handled

  • Uses calculator, company phones and computer


Materials Handled

  • Receipt books
  • Loan log books


Work Environment

  • Field and normal office environment


Hazards

  • Expose to cash shortages
  • Verbal and physical abuse


Positions Type/Expected Hours of Work

  • This is a full-time position. Standard days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.


Competencies

Educational

  • Minimum HND in accountancy, marketing, management & general administration


Other Competencies

  • Must understand and agree with WML Mission, Vision and core values.
  • Strong communication, interpersonal and leadership skills;
  • Must have excellent negotiation and problem solving skills, strong math skills
  • Familiarity with receipt and handling of cash
  • Must be very organized in order to handle multiple projects simultaneously;
  • Able to manage and lead staff
  • Demonstrate high level of ethical commitment and trustworthiness



Location: Accra

Salary Range: Attractive

Employment Type: Full Time.

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