Cashier
Job summary
The Cashier will be responsible for handling daily financial transactions at the hotel or lodge, processing guest payments, issuing receipts, and maintaining accurate records of all transactions. The ideal candidate must be trustworthy, detail-oriented, customer-focused, and capable of handling cash and electronic payments professionally.
Job descriptions & requirements
Key Responsibilities:
- Receive and process payments from guests for accommodation, food, beverages, and other services.
- Handle cash, mobile money, debit/credit card payments, and other approved payment methods.
- Issue receipts, invoices, and bills to guests accurately.
- Verify guest bills and ensure charges are correctly recorded before processing payments.
- Balance cash and reconcile daily sales at the end of each shift.
- Prepare daily cash reports and submit them to the appropriate supervisor.
- Maintain accurate records of all transactions and payment receipts.
- Respond politely to guest inquiries regarding bills and payments.
- Coordinate with the front desk, restaurant, bar, and accounts department to ensure accurate billing.
- Report discrepancies, suspected fraud, or irregular transactions promptly to management.
- Ensure the cash register and payment systems are properly maintained
- Follow the hotel's financial procedures and confidentiality policies.
- Assist with other front desk or administrative duties when required.
Qualifications and Requirements:
- Minimum of SHS certificate; an HND or certificate in Accounting, Finance, Business Administration, or a related field is an advantage.
- At least 1 year of experience as a cashier, preferably in a hotel, lodge, restaurant, or similar hospitality establishment.
- Basic knowledge of cash handling, billing, and payment reconciliation.
- Familiarity with POS systems, hotel management software, and mobile money transactions is an advantage.
- Good numerical and record-keeping skills.
- Excellent customer service and communication skills.
- Honest, reliable, and highly attentive to detail.
- Ability to remain calm and professional when handling busy periods or guest complaints.
- Willingness to work shifts, weekends, and public holidays as required.
Key Competencies:
- Cash handling and financial accuracy
- Customer service and communication
- Honesty and integrity
- Attention to detail
- Time management and organization
- Problem-solving and teamwork
Location: Accra
Salary: Attractive
Company Benefits
About Susanna Lodge
Susanna Lodge is a hospitality and accommodation provider in Ghana dedicated to delivering comfortable lodging experiences and excellent customer service to guests. The lodge is known for creating a welcoming and relaxing environment for both business and leisure travelers through quality hospitality services, clean facilities, and personalized guest care. With a focus on professionalism and customer satisfaction, Susanna Lodge continues to build a reputation as a trusted destination within Ghana’s hospitality industry.
The company’s mission is to provide exceptional hospitality services that combine comfort, convenience, and affordability while maintaining high standards of service delivery. Its vision is to become a preferred hospitality brand recognized for outstanding guest experiences, professionalism, and quality accommodation services. Susanna Lodge values teamwork, integrity, respect, and customer-centered service, fostering a workplace culture that encourages collaboration and continuous improvement.
At Susanna Lodge, employees work in a supportive and fast-paced environment where hospitality, professionalism, and teamwork are highly valued. The organization provides opportunities for staff to develop practical experience in hotel operations, customer service, housekeeping, administration, and hospitality management. It is an ideal workplace for individuals who are passionate about delivering excellent guest experiences and building careers in the hospitality sector.
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