Partner Success Lead

Responsibilities:

Partner Onboarding & Readiness

• Manage the onboarding process for every new partner from contract signature through to go-live
• Collect, verify, and configure all operational data required to onboard a venue; including building table layouts directly in Tabler’s admin platform on behalf of each operator.
• Review all partner content before anything goes live; nothing below standard is approved
• Enable partner access to Tabler only upon written confirmation from the Senior Manager of a fully executed contract and confirmed payment
• Build and maintain onboarding materials, checklists, and templates so the process stays consistent and scalable

Contracts & Compliance

• Draw up service contracts for all new partners based on information from onboarding calls and applications; send within 24 hours of a complete handoff from the Senior Manager
• Send contracts, follow up until signed, and maintain accurate records of all executed agreements
• Track renewal dates, outstanding signatures, and partner-specific terms across the full partner base
• Ensure every partner has formally acknowledged the company's terms, privacy policy, and platform rules before going live; documented, not assumed
• Flag any unsigned, expired, or non-compliant agreements to the Senior Manager promptly

Guest-Facing Timeline Management

• Manage the guest-facing timeline, the home page where guests begin their booking journey
• Curate which operators are displayed, in what order, and in which rows; the page must reflect the company's premium standard at all times
• Update rows to reflect new partners, seasonal relevance, and featured operators as the partner base evolves
• Ensure every operator on the timeline has a photo and information that meets the company's quality bar
• Produce a weekly timeline log covering every change made, operators added or removed, and quality issues actioned

Supporting the Senior Manager

• Prepare materials ahead of demos and follow up on outstanding items after onboarding calls
• Manage the administrative and documentation tasks that keep onboarding and contracts moving
• Keep internal records, the pipeline tracker, and the contract log current at all times
• Contribute to weekly and month-end reports: provide contract status, onboarding pipeline data, and the timeline log before the Senior Manager’s report is produced

Qualifications

• Bachelor's degree in Business Administration, Operations, or a related field
• 2+ years of experience in client onboarding, contract management, or operations; preferably within hospitality, legal, or a compliance-driven environment.

Knowledge, Skills & Abilities

• Detail-oriented and process-driven; you notice what is missing and make sure it gets resolved
• Strong written communicator; you will draft contracts and formal correspondence on behalf of the company
• A design background or strong visual sensibility is preferred; your eye for quality protects the guest’s first impression of Tabler
• Proficient in Microsoft Excel; you maintain onboarding trackers, contract logs, and reporting data to a clean and accurate standard
• Comfortable owning documentation, compliance tracking, and admin process without being managed
• Experience in contracts, compliance, operations, or an administrative role is preferred
• Familiarity with Ghana’s business or legal landscape is a strong advantage
• Basic design tool literacy (Canva, Figma, or similar) is a bonus

What We Offer

• Real responsibility from day one; your decisions have a direct, visible impact on the product, the partners, and the people we serve
• An entrepreneurial environment: we think like founders, moving with urgency, challenging assumptions, and owning outcomes without waiting to be told
• Performance-based pay: we pay competitively and reward results; your compensation reflects the value you bring and grows with your impact
• Access to Ghana’s hospitality world: build genuine working relationships with the people running Accra’s most prominent restaurants, clubs, lounges, and events
• Flexibility, with a future: remote to start, with space to do your best work, moving toward a hybrid model as our Accra presence deepens

Location: Accra