Commercial Operations and Training Manager
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Job summary
Lead commercial operations, performance management, field execution and training to ensure consistent and effective delivery of the commercial strategy.
Min Qualification:
Degree
Experience Level:
Senior level
Experience Length:
7 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Ghana
Job descriptions & requirements
Key Responsibilities
- Translate commercial strategy into operating plans, targets, forecasts and performance reviews.
- Oversee agent and merchant operations, field-force execution and POS distribution.
- Develop and oversee onboarding, product, compliance, sales and refresher training.
- Standardise processes, SOPs and controls and drive continuous improvement.
- Supervise functional leads, manage budgets and coordinate cross-functional activities.
Qualifications & Experience
- Bachelor's degree in Business Administration, Operations, Supply Chain, Marketing or a related field.
- Minimum 7 years' relevant experience, including at least 3 years leading teams or programmes.
- Experience in payments, telecoms, FMCG distribution or another high-volume network business.
- Strong commercial planning, performance management, field operations and training skills.
- Strong process design, project management, data analysis and stakeholder-management skills.
Location: Accra
Salary: Attractive
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