Operations & Business Development Supervisor

ABOUT THE JOB

A growing interior design, furniture, décor, and home accessories business is seeking a commercially minded and highly organised Operations & Business Development Supervisor to support business growth while ensuring the smooth and efficient running of day-to-day operations. The successful candidate will be responsible for identifying new business opportunities, developing and maintaining client relationships, coordinating sales and operational activities, and ensuring customers receive a seamless experience from enquiry through to delivery.

• POSITION: Operations & Business Development Supervisor
• LOCATION: East Legon, Accra
• SALARY: GH₵4,000 per month

KEY RESPONSIBILITIES

Business Development & Sales

• Identify, develop, and pursue new business opportunities across corporate, residential, hospitality, and other relevant customer segments.

• Build and maintain strong relationships with existing and prospective clients.

• Generate sales leads through networking, referrals, direct outreach, partnerships, and other business development channels.

• Understand client requirements and recommend appropriate interior, décor, furniture, and home accessory solutions.

• Prepare and follow up on quotations, proposals, and sales opportunities.

• Negotiate with clients where required and support the conversion of leads into confirmed business.

• Monitor sales performance, business development activities, and revenue opportunities.

• Conduct market research and monitor customer preferences, industry trends, and competitor activities.

Operations & Customer Management

• Coordinate day-to-day operational activities to ensure orders, projects, and customer requests are handled efficiently.

• Coordinate with suppliers, artisans, designers, sales personnel, and other relevant parties to ensure timely execution and delivery.

• Monitor customer orders from confirmation through production, procurement, delivery, and installation where applicable.

• Ensure agreed timelines, specifications, and quality standards are met.

• Resolve operational and customer issues promptly and escalate complex matters when necessary.

• Maintain accurate records of sales, customer information, quotations, orders, deliveries, and follow-ups.

• Support inventory and stock monitoring to ensure product availability and efficient use of resources.

• Identify operational gaps and recommend practical improvements to enhance efficiency and customer satisfaction.

QUALIFICATIONS & REQUIREMENTS

• Bachelor’s degree or HND in Business Administration, Marketing, Sales, Operations Management, or a related discipline.

• 3–5 years of relevant experience in business development, sales, operations, retail, interior design, furniture, décor, or a related industry.

• Demonstrated experience in developing client relationships and converting business opportunities.

• Strong commercial awareness and understanding of sales and business development processes.

• Good organisational and operational coordination skills.

• Strong communication, negotiation, presentation, and interpersonal skills.

• Ability to manage multiple clients, projects, and priorities simultaneously.

• Proficiency in Microsoft Office and familiarity with CRM, sales tracking, or business management tools is an advantage.

• A strong understanding or interest in interior design, furniture, décor, and home accessories will be an added advantage.

• Applicants residing in or around East Legon will have an added advantage.

HOW TO APPLY

Interested candidates should send their CV via WhatsApp to 0540130714.

Please use “Operations & Business Development Supervisor Application” as the subject/reference.

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