Job Vacancy For Customer Service Rep

JOB DESCRIPTION





• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Ensure customer satisfaction and provide professional customer support.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Processing orders, forms, applications, and requests.





Skills and Qualifications





• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• HND or degree


• 2 years work experience


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters





Location: Accra