Automotive Service Advisor
Jobberman Third Party
Customer Service & Support
Job Summary
The Automotive Service Advisor acts as the primary point of contact between the repair shop and the customer, ensuring a positive service experience. They are responsible for communicating vehicle issues and repair needs to customers, estimating costs, and coordinating the completion of services. The Service Advisor should possess strong customer service skills, knowledge of automotive repairs, and the ability to manage multiple tasks in a fast-paced environment. An Automotive Service Advisor plays a crucial role in ensuring a smooth and positive customer experience, from initial consultation to completed repairs. This position requires someone with a combination of technical knowledge, customer service expertise, and strong organizational skills.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Key Responsibilities:
Customer Service:
- Greet customers and assess their service needs, building trust and rapport.
- Listen to and understand customer complaints and concerns about their vehicles.
- Provide recommendations on necessary repairs, maintenance services, and upgrades.
Consultation and Sales:
- Explain repair options and estimated costs to customers, offering options that match their needs and budget.
- Assist customers in understanding the benefits of repairs and maintenance to make informed decisions.
- Upsell additional services when appropriate, such as preventive maintenance or extended warranties.
Coordination and Scheduling:
- Schedule service appointments and coordinate with the service technicians for efficient workflow.
- Communicate with the parts department to ensure timely availability of parts required for repairs.
- Provide accurate timelines for service completion, keeping customers informed of any delays.
Documentation and Communication:
- Prepare and maintain accurate records of service, repair orders, and customer interactions.
- Clearly document vehicle issues, recommended repairs, and the customer's preferences for the technicians.
- Update customers regularly on the status of their repairs and notify them when their vehicle is ready for pickup.
Problem Solving and Resolution:
- Address any customer concerns or complaints regarding service quality or costs.
- Resolve issues quickly and escalate complex cases to management when necessary.
- Follow up with customers to ensure satisfaction with their experience and service.
Qualifications:
- Experience: Minimum of 1-2 years in a customer-facing role in the automotive industry, such as service advisor or customer service representative.
- Technical Knowledge: Basic knowledge of automotive systems and repair processes.
- Customer Service Skills: Strong communication and interpersonal skills, with a focus on customer satisfaction.
- Organizational Skills: Ability to manage multiple tasks and stay organized in a fast-paced environment.
- Problem Solving: Ability to handle complaints, concerns, and unexpected issues with professionalism and efficiency.
- Computer Skills: Familiarity with automotive software systems and general computer proficiency.
Location: Accra
Salary: Attractive
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