Shop Attendant

Responsibilities

Customer Service

• Welcome and greet customers.
• Ascertain customer’s needs and wants, and recommend products that match customer’s needs
• Professionally addressing customer complaints and assisting them

Product Knowledge

•  Maintain an in-depth knowledge of Sky Agro products, to provide advice and recommendations to customers
• Keep up to date with existing product information, and stay up to date with new products and industry trends
• Solid understanding of products, mixtures, ingredients, measurements and combinations.
• Accurately describes product features and benefits

Sales

• Actively promote products to customers and provide recommendations based on their needs.
• Upsell additional products when appropriate to increase sales
• Assist customers in locating desired products
• Inform customers of any promotion to encourage sales

Cash Handling

• Accurately process customer transactions accurately and efficiently. Handly cash and any other form of payment securely.

Inventory Management

• Monitor inventory levels and replenish stock as needed.
• Receiving, processing, and organizing returns and deliveries accordingly
• Restocking depleted or low shop products and ensuring that shop is organized according to established guidelines
• Keep shelves, displays, and product storage areas neat and organized.

Shop Maintenance

• Opening and getting shop ready for Sky Agro customers. (cleaning, sweeping, mopping shop floor, wiping down windows and doors, keeping the shop clean and tidy)
• Ensure that appropriate business registration documents are displayed
• Ensure the relevant documents and reports are updated daily with accurate information

Compliance

•  Adherence to all Sky Agro policies and procedures.
• Adherence to safety protocols and regulations regarding the handling of agricultural products.
• Any other duties as assigned by manager

Required Skills

Education / Experience

• HND/Degree in agribusiness, agriculture, economics, animal and crop science or related field
• At least 1- 2 years’ work experience

Personality

• Calm, confident and assured communicator
• Fast learner
• High integrity and trust worthy
• Must have the ability to communicate with diverse personalities
• Must have a client service orientation
• Outgoing personality, with the ability to empathize with customers
• Proficient in all Microsoft Office applications
• Professional appearance and results – driven mindset
• Trustworthy and able to accurately handle transactions

Location: Ejisu, Kumasi

Salary: Attractive