Job Vacancy For Client Care Rep

Job Description





• Responding to client enquiries via phone, email or face-to-face


• Assessing and resolving complaints effectively and efficiently


• Maintaining a high level of product knowledge to provide accurate information to clients


• Keeping accurate records of client interactions, transactions, comments, and complaints


• Providing feedback on the efficiency of the customer service process


• Working collaboratively with the team to improve overall client satisfaction


• Identifying and escalating issues to supervisors or other relevant departments


• Offering recommendations to clients about the company’s products or services


• Training and mentoring new staff to deliver high-quality customer service





Skills and Qualifications





• 2 years work experience


• Strong phone contact handling skills and active listening


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• HND or degree


• Ability to handle transactions accurately and responsibly.


• Attention to detail.





Location: Accra