Customer Experience Specialist (Front Desk Cashier)

Responsibilities: 

• Greet and assist customers, guiding them through the menu.
• Accurately process cash, mobile money, and POS transactions.
• Input customer orders and coordinate with baristas and kitchen staff.
• Present completed drinks and food items to customers promptly.
• Maintain front desk cleanliness and professional presentation.
• Resolve customer complaints politely and escalate when necessary.
• Balance and reconcile daily cash transactions.

Qualifications:

• Minimum of a Diploma in Business Administration, Accounting, Hospitality, Customer Service, or related field.
• Fluency in English (spoken and written); knowledge of local languages is an advantage.

Experience

• At least 1 year of proven customer service or cashiering experience in a café, coffee shop, retail, ice cream shop, or hospitality/food & beverage setting.

Key Competencies & Skills

• Excellent communication and interpersonal skills.
• Strong numeracy and accuracy in handling payments.
• POS/Cashier System Knowledge.
• Ability to multitask in a fast-paced environment.
• High level of reliability, integrity, and customer focus.
• Positive attitude with a natural smile and professional presentation.

Salary: Competitive salary based on qualifications and experience.

Location: Tesano, Accra