General Manager

REPORTS TO: GROUP CHIEF OPERATING OFFICER (GROUP COO)

INDUSTRY: REAL ESTATE DEVELOPMENT 

JOB OVERVIEW 

A leading organisation in Ghana's real estate development and property management

industry is seeking an accomplished and commercially astute General Manager to lead its

estate management business. The organisation has established a strong reputation for

delivering exceptional property management services across residential, commercial, and

mixed-use developments, underpinned by operational excellence, sound governance,

financial discipline, and customer-centric service delivery.

As the organisation continues to strengthen its market position and expand its portfolio, it is

seeking a visionary leader to drive strategic growth, optimize business performance, and

enhance the value of its estate portfolio. This is an executive leadership opportunity for an

experienced professional with a proven ability to lead complex operations, deliver

sustainable financial performance, and foster a high-performance organizational culture.

The General Manager is responsible for the overall strategic, commercial, financial, and

operational leadership of the organization’s estate management business. The role carries

full accountability for business performance, portfolio optimisation, profitability, operational

excellence, governance, and stakeholder engagement while ensuring the effective

management of the organization’s estates and property assets.

The successful candidate will provide executive leadership across estate operations, facilities

management, finance, administration, procurement, customer experience, compliance, and

project delivery, ensuring that all business activities are aligned with the organization’s

strategic objectives and industry best practices.

This role requires an accomplished business leader with strong commercial judgement,

financial acumen, and extensive experience in property management, estate operations, or

real estate. The ideal candidate will possess exceptional leadership capabilities, sound

knowledge of corporate governance and risk management, and the ability to build strong

relationships with residents, regulatory authorities, government agencies, contractors,

consultants, and other key stakeholders.

The General Manager will champion operational excellence by driving continuous

improvement initiatives, strengthening governance frameworks, improving service delivery

standards, and fostering a culture of accountability, innovation, collaboration, and customer

satisfaction. The role also serves as the principal representative of the organisation on

strategic operational matters and plays a critical role in supporting long-term business

growth and organizational sustainability.

KEY RESPONSIBILITIES

Strategic Leadership and Business Growth 

 Develop and implement the organization’s strategic and operational plans in

alignment with overall business objectives. 

 Drive the commercial performance and long-term profitability of the estate

management portfolio. 

 Identify opportunities to optimize asset performance, improve operational efficiency,

and enhance customer value. 

 Lead business transformation initiatives that improve operational effectiveness and 

service delivery. 

 Monitor market trends and recommend strategies that strengthen the organization’s

competitive position. 

 Provide strategic advice to executive leadership on business performance, investment

opportunities, and operational priorities. 

Estate and Portfolio Management 

 Provide overall leadership for the management of residential, commercial, and

mixed-use developments within the portfolio. 

 Ensure estates are maintained to the highest operational, safety, and quality

standards. 

 Oversee facilities management, maintenance programmes, security operations,

environmental management, and infrastructure preservation. 

 Monitor service delivery standards and implement continuous improvement

initiatives across all estates. 

 Ensure customer complaints and operational issues are resolved promptly and

professionally. 

Financial Management and Commercial Performance 

 Assume overall responsibility for the financial performance of the estate

management business. 

 Lead the preparation of annual operating budgets, financial forecasts, and capital

expenditure plans. 

 Monitor revenue, expenditure, profitability, and cash flow to ensure sound financial

management. 

 Drive service charge collection and revenue optimisation initiatives. 

 Analyze financial performance and implement corrective actions where necessary. 

 Ensure prudent cost management while maintaining high service standards. 

 Work closely with finance teams to strengthen financial reporting, internal controls,

and treasury management. 

Governance, Legal Compliance and Risk Management 

 Ensure full compliance with all applicable statutory, regulatory, and corporate

governance requirements. 

 Oversee organizational risk management frameworks and implement effective

mitigation strategies. 

 Ensure contracts, procurement activities, and commercial agreements are managed in

accordance with applicable legal and regulatory requirements. 

 Provide oversight on matters relating to land administration, tenancy management,

lease agreements, and property compliance. 

 Ensure compliance with Ghana's Land Act, Rent Act, relevant contract law, and

other legislation governing estate management operations. 

 Promote strong internal controls, ethical business practices, and organizational

accountability. 

Operational Excellence 

 Provide executive oversight for all operational functions and shared services. 

 Develop systems, policies, and procedures that improve operational performance. 

 Establish and monitor key operational performance indicators. 

 Drive process optimisation and digital transformation initiatives where appropriate. 

 Ensure business continuity through effective operational planning and resource

management. 

Stakeholder Engagement and Corporate Representation 

 Build and maintain strong relationships with residents, clients, regulatory agencies,

local authorities, contractors, consultants, and strategic partners. 

 Represent the organisation in high-level meetings, negotiations, and stakeholder 

engagements. 

 Strengthen customer relationships through transparent communication and 

responsive service delivery. 

 Lead dispute resolution and stakeholder engagement initiatives where necessary. 

 Promote the organization’s reputation through professional representation and

effective relationship management. 

Leadership and People Management 

 Provide inspirational leadership across all operational teams. 

 Build a high-performance culture founded on accountability, collaboration,

innovation, and continuous improvement. 

 Coach, mentor, and develop senior managers and departmental leaders. 

 Lead workforce planning, succession planning, and talent development initiatives. 

 Drive employee engagement and organizational performance through effective

leadership. 

QUALIFICATIONS AND EXPERIENCE 

The ideal candidate should possess: 

 A Master's degree in Business Administration (MBA), Finance, Property

Management, Real Estate, Law, Engineering, or a related discipline. 

 A Bachelor's degree in Business Administration, Real Estate, Engineering, Finance,

Law, Property Management, or a related field. 

 Professional membership with a recognized institution relevant to the role will be an

added advantage. 

 A minimum of ten (10) years' progressive leadership experience, including at least

five (5) years in a senior executive or general management role. 

 Demonstrated experience managing large property portfolios, estate operations,

facilities management, or real estate businesses. 

 Proven experience with financial management, budgeting, business planning,

commercial strategy, and organizational leadership. 

 Experience leading multidisciplinary teams and driving organizational

transformation. 

CORE COMPETENCIES 

Strategic Leadership

Demonstrated ability to develop and execute business strategies that drive organizational

growth, operational excellence, and long-term sustainability. 

Commercial and Financial Acumen

Strong commercial judgement with expertise in financial management, budgeting, revenue

optimisation, cost control, and business performance improvement. 

Operational Excellence

Ability to improve systems, optimize processes, and deliver exceptional operational

performance across multiple business functions. 

Governance and Risk Management

Comprehensive understanding of corporate governance, regulatory compliance, internal

controls, and enterprise risk management. 

Stakeholder Management

Excellent relationship-building, negotiation, and communication skills with the ability to

engage effectively with executives, regulators, residents, investors, contractors, and

community stakeholders. 

Leadership and People Development

Proven ability to lead, inspire, mentor, and develop high-performing teams while fostering a

culture of accountability and continuous improvement. 

Decision-Making and Problem Solving

Strong analytical and strategic thinking skills with the ability to make sound commercial 

decisions in complex operational environments. 

WORKING RELATIONSHIPS:  

Internal: 

Group COO, ExCo, Finance Team, Estate Managers (RSC and other estates), Shared

Services, Legal/Compliance.  

External: 

Residents/Tenants, Rent Control Department, Local Authorities, Security Agencies,

Contractors, Service Providers, Legal Counsel.

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