Job descriptions & requirements
About Urban Cars
We operate 76 Toyota Vitz taxis across Accra, partnered with Yango and other ride-hailing platforms. We are hiring for two critical roles in our operations team. Read both and apply for the one that fits you.
POSITION A: HIRING & TRAINING MANAGER (SCOUT) – FIELD ROLE
You will recruit, onboard, train, and retain drivers for our fleet.
Key Responsibilities
Recruitment: Find new drivers via job sites, social media, WhatsApp, lorry parks, and fuel stations. Conduct phone screenings, explain working conditions, and secure office visits.
Candidate Pipeline: Build and maintain a reserve of at least 50 qualified drivers ready to sign a lease agreement at any time.
Registration & Onboarding: Verify documents (DVLA license, insurance, Voter ID). Check open databases. Draft and sign lease agreements. Enter driver and vehicle data into Opteum/Optic system.
Training: Train every new driver on the Yango driver app (accepting trips, peak hours, hotspots, earnings maximization). Instruct on safe driving, vehicle maintenance, and interaction with government officials.
Retention: Support every new driver daily for their first 14 days—monitor performance, answer questions, prevent early quitting.
Driver Satisfaction: Conduct daily surveys among active drivers. Collect feedback and communicate concerns to the Supervisor.
Field Inspections: Periodically check driving skills and vehicle condition (AC, tires, cleanliness).
Daily Reporting (to Supervisor): Active ads posted, responses received, drivers trained, drivers registered, drivers who left (with reasons), current candidate reserve, new drivers who actually started working.
Authority
Require information from drivers.
Give mandatory instructions to drivers, mechanics, and dispatchers.
Propose vehicle lock to manager.
Receive travel expense compensation.
Performance Criteria (Ineffective if)
No steady stream of new drivers.
No reserve of 50 candidates.
Shifts skipped due to driver shortages.
High number of drivers quit within first 14 days.
Daily reports not submitted.
Requirements
Recruitment, HR, fleet, or former driver/mate experience (GPRTU background a plus).
Deep knowledge of Accra/Tema roads and driver culture.
Fluent Pidgin English (Twi/Ga a major plus).
Comfortable with Opteum/Optic, Excel/Google Sheets, and Yango app.
Valid driver's license and ability to move across Accra independently.
POSITION B: DISPATCHER – CONTROL ROOM ROLE
You are the nerve center of our 76 Vitz fleet—monitoring GPS, assigning trips, and ensuring smooth operations.
Key Responsibilities
Monitor all 76 Vitz units using dispatch software and GPS.
Assign nearest available vehicle to incoming trips.
Track trip progress, respond to delays, and reroute cars around traffic hotspots (Circle, Spintex, Madina, Airport, Tema Motorway).
Communicate with drivers (radio/phone) and passengers (calls).
Handle customer inquiries: delays, lost items, pricing disputes. Escalate serious issues.
Maintain accurate logs: trip assignments, fuel usage, vehicle availability, driver performance.
Use Excel/Google Sheets for reporting.
Provide end-of-shift operational summaries.
Authority
Require information from drivers and staff.
Give mandatory instructions to drivers and mechanics.
Requirements
Strong multitasking: manage 5+ calls while monitoring GPS and typing.
Excellent knowledge of Accra's road network (main roads, shortcuts, peak-hour patterns).
Comfortable with dispatch software, GPS tools, Excel, and Google Sheets.
Calm under pressure.
Fluent English and Pidgin (Twi/Ga a plus).
Previous dispatch, call center, ride-hailing, or logistics experience highly desirable.
Flexibility for rotating shifts (early, late, weekends, holidays).
High school diploma minimum (logistics/operations training a plus).
COMMON REQUIREMENTS (Both Roles)
Know Accra/Tema roads, shortcuts, and peak-hour traffic.
Speak English + Pidgin (Twi/Ga a plus).
Tech-savvy (GPS, Excel/Sheets, Opteum for Scouts).
Honest, reliable, and pressure-resistant.
- Available for on-site work in Accra with flexible shifts.
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