Manager, Maintenance And Repair

We are seeking an experienced and detail-oriented M&R Hub Manager to join our team. This field-oriented role is responsible for maintaining depot and equipment quality through regular on-site inspections, technical evaluations, and effective stakeholder collaboration. At least 60% of the role is dedicated to boots-on-the-ground presence at depots, while the remaining scope focuses on documentation, analysis, and coordination to ensure seamless execution of maintenance and repair activities.

•    Conduct depot inspections a minimum of 3 days per week, maintaining strong on-site presence (“boots on the ground”) across designated repair shops and depots. 
•    Perform pre-repair and post-repair inspections of containers and equipment on-site, verifying that damage assessment, repair work, and material usage meet company standards. 
•    Assess damage types and severity on Reefer, Dry Van, Standard, and Special Containers, ensuring units are safe and suitable for commercial demand. 
•    Evaluate repair quality, including workmanship, adherence to agreed estimates, and conformance with our company repair standards. 
•    Review and verify material quality used in repairs (e.g., steel, floor, paint, insulation, components), ensuring durability, compliance, and cost-effectiveness. 
•    Conduct comprehensive M&R audits—both office-based and on-site—covering cost analysis, adherence to the M&R framework, quality assurance of materials and repairs, process checks, safety practices, and documentation at repair depots.
•    Act as key point of contact for local depots, repair vendors, leasing companies, and internal stakeholders, building effective relationships and resolving operational issues quickly. 
•    Manage expectations and conflicts among stakeholders by providing clear technical justification, transparent cost and quality reasoning, and timely feedback. 
•    Work closely with Regional M&R, Operations, and Commercial teams to align on service levels, quality targets, and cost control measures. 
•    Evaluate repair documents in MARS and ensure estimations and repair performance align with company standards and processes. 
•    Evaluate and document on-hire inspections and off-hire repairs for leasing equipment, ensuring proper records and evidence. 
•    Initiate and support recovery of 3rd-party damages by providing inspection evidence and documentation. 
•    Handle and coordinate equipment emergency repairs, prioritizing safety and operational continuity. 
•    Support local tariff negotiations with technical inputs and quality insights gained from field inspections. 
•    Analyse ad hoc costs and repair cycle time statistics to identify trends and improvement opportunities. 
 

Qualifications

•    IICL Reefer & Dry Van Container Inspection Certification Examination, or sufficient technical knowledge confirmed by the Regional M&R Senior Manager, acquired through relevant experience. 
•    Proven hands-on experience in depot, workshop, or container yard inspections, including damage assessment and repair supervision. 
•    Strong knowledge of repair processes, material quality standards, and maintenance procedures for Reefer, Standard, and Special Containers. 
•    Excellent stakeholder management skills, with the ability to influence and collaborate with depots, vendors, and internal teams. 
•    Strong analytical and problem-solving skills, with the ability to balance quality, cost, and operational needs. 
•    Ability to work independently and as part of a team, spending a significant portion of time (at least 3 days per week) in the field at depots. 
•    Excellent communication and reporting skills, fluent in English (written and spoken) and local language for the related area of responsibility. 
•    Proficiency in using M&R systems, including CEDEX coding. 
•    Valid driver’s license and willingness to frequently travel within the designated radius. 
 

About Us With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.
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