Job Vacancy For Help Desk Officer

Job Description





• Recommend possible products to meet the customers’ needs


• Refer issues and questions to managers if necessary


• Prepare product and customer reports by gathering data collected during customer interactions


• Listen to customers’ concerns, issues and questions


• Resolve customers’ concerns and answer customers’ questions to your best ability


• Maintain a positive attitude and calmly respond to customers’ complaints


• Open new customer accounts


• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise





Qualification Required & Experience





• Personable and attentive


• Strong interpersonal skills


• Strong verbal communicator


• Familiar with the software used to connect with customers and gather their information


• Knowledge of applicable products and markets


• HND or degree





Location: Accra