- Minimum Qualification :
Job Description/Requirements
JOB DESCRIPTION
• Answering customer enquiries and providing information about products or services
• Resolving customer complaints and issues in a timely and effective manner
• Assisting customers with placing orders and making returns
• Maintaining customer records and updating account information
• Processing transactions and handling payment issues
• Providing technical support and troubleshooting assistance
• Making outbound calls to follow up with customers or to upsell products or services
• Assisting with the creation and implementation of customer service policies and procedures
• Monitoring customer satisfaction and tracking trends in customer feedback
• Participating in ongoing training and professional development to stay up-to-date on company products, services, and policies
QUALIFICATION AND EXPERIENCE
• 2 years customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND or degree
Location: Accra
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