Job Vacancy For Call Center Officer

JOB DESCRIPTION





• Take customer calls and provide accurate, satisfactory answers to their queries and concerns


• De-escalate situations involving dissatisfied customers, offering patient assistance and support


• Call clients and customers to inform them about the company’s new products, services and policies


• Guide callers through troubleshooting, navigating the company site or using the products or services


• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account item Guide callers through troubleshooting, navigating the company site or using the products or services


• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items


• Collaborate with other call center professionals to improve customer service


• Help to train new employees and inform them about the company’s customer management policies





Qualification Required & Experience





• Strong phone and verbal communication skills along with active listening


• 2 years professional experience


• Customer focus and adaptability to different personality types


• Ability to multi-task, set priorities and manage time effectively


• HND or degree





Location: Tema