Deputy Manager Operations (react Team)

Key Objectives

·        Implement and enforce standardized protocols for alarm response operations (dispatch, escalation, arrival procedures, handover, reporting).

·        Drive operational excellence through daily readiness checks and consistent field discipline.

·        Ensure full compliance and effective use of our operational technology: Patriot dispatch, Plink, Hytera radio systems, vehicle tracking, dash cams, body cams, and incident reporting tools.

·        Establish and manage KPIs across the response function (response times, patrol readiness, incident reporting quality, shift performance, vehicle condition, client satisfaction).

·        Strengthen coordination between Control Room, Field Teams, and Supervisors to deliver reliable 24/7 coverage.

·        Lead continuous improvement: post-incident debriefs, corrective actions, refresher coaching, and enforcement of standards.

Core Responsibilities

·        Shift & Team Leadership: Supervise shift commanders, drivers/riders, and response officers; enforce punctuality, readiness, and professionalism.

·        Dispatch & Field Execution: Confirm alarm handling procedures are followed from activation to closure; maintain high standards of radio discipline and on-scene conduct.

·        Vehicle & Equipment Readiness: Ensure daily inspections for vehicles/bikes, cameras, radios, tracking units, uniforms, and response kits; escalate defects and enforce compliance.

·        Reporting & Accountability: Ensure incident reports are accurate, timely, and professionally written; investigate exceptions and implement corrective actions.

·        Training & Standards: Support onboarding and refresher training; maintain SOP compliance and field coaching.

·        Client & Stakeholder Support: Assist with sensitive incidents, escalation communication, and (where applicable) coordination with law enforcement partners.

Required Profile

·        Law enforcement or military background is strongly preferred (or equivalent rapid-response/security operations leadership).

·        Minimum 5+ years in security operations / rapid response with 2+ years in a leadership role.

·        Strong command presence, decision-making under pressure, and ability to enforce standards without compromise.

·        High competence in radio communication, dispatch discipline, and basic tech tools (apps, reporting, trackers, CCTV/monitoring exposure is a plus).

·        Excellent written reporting and attention to detail.

·        Proven track record of discipline, neatness, and operational tidiness (teams, vehicles, stations, and personal appearance).

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