Analyst Commercial Performance & Business Intelligence (data Mining)

Division: Marketing

Department: Commercial Planning & Pricing-Marketing

Location: Accra

Position: Analyst Commercial Performance & Business Intelligence (Data Mining) (Vacancy Ref No: MTN-MKT-ADTRACK008-26)

Level: 2

Reports to: Senior Analyst Commercial Performance & Business Intelligence

Job Summary:

Responsible for collecting, analyzing, and modelling internal data to generate actionable insights that support informed decision-making and enhance MTN Ghana’s business performance.

Context :

• Evolving Digital Telecommunication business and business models.
• Multiregulated environment.
• Increasing demand for digital experiences and data-driven decisions to keep up with customers.
• A shift from share of market to share of life.
• Evolving business models and partnership management.
• Brand Reputation
• Increasing traditional and non-traditional competitors complimented by growing price wars.

At MTN, we are a purpose and value-led organization and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Tasks

• Conceptualize, design, develop, and maintain data models that answer key business questions and generate actionable insights and initiatives.

• Keep current with emerging tools and platforms and test their practical application.

• Mine and extract customer data from EDW reporting channels, applying ETL (Extract, Transform, Load) processes to prepare it for analysis and reporting.

• Develop efficient automation methods and tools to manage EDW-related data.

• Provide geographic data mining based on customer needs, behaviour, and usage patterns.

• Implement business measurement rules at the database level.

• Conduct in-depth analysis aligned with the annual analytics plan.

• Develop internal BI models and manage third-party BI models for the business.

• Support ad hoc data requests from the Commercial Planning and Pricing team.

• Develop and maintain reporting portals and dashboards for the Commercial Planning and Pricing team and the wider Marketing Division.

• Manage and use Microsoft SQL data tools, including MSSQL Server, SSAS, SSRS, Visual Studio, Power BI, and Fabric.

• Proactively identify trends, anomalies, and data-driven opportunities within commercial datasets and communicate findings to the Commercial Planning and Pricing team.

• Implement and enforce appropriate data access controls and role-based permissions across reporting tools and databases, ensuring compliance with MTN data governance and information security policies.

• Build and maintain self-service analytics assets and train business users on dashboard usage to reduce ad hoc reporting dependency.

Education

• A bachelor’s degree in Computer Science/Actuarial Science/Information Systems/Statistics/Data Mining

Experience

• 3 years relevant experience in telecoms industry in a Business Intelligence/Data Engineering/Data Mining/Data Analyst role

Professional/Technical Competencies:

• Task scheduling and automation tools including SQL Server Agent, Windows Task Scheduler, and cloud-equivalent schedulers

• Data Modeling & Conceptualization

• Dimensional modelling, star and snowflake schema design, and enterprise data warehouse architecture principles

• Data Visualization (Power BI, canvas.js, Matplotlib, Plotly, Seaborn etc.)

• Data Structures & Web Technologies

• Windows Server Environment Management

• Database performance optimization including indexing strategies, query execution plan analysis, and partitioning techniques

• High SQL proficiency

• High proficiency in programming languages, platforms and tools

• Knowledge of Statistical modeling and multivariate analysis

• Knowledge of Data mining and predictive analytics

• Complex market research knowledge

• Knowledge of Forecasting techniques

• Reporting and performance analysis

• Project management

• Advanced statistical software skills (SPSS, SAS, etc)

• SQL Data Management

Skills / physical competencies:

• Ability to manage self and be a team player, good conflict management, ability to take and manage accountability

• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently

• Interpersonal Skills - Leadership, customer centricity, collaborative and coaches & develops team members

• Personal Skills - Demonstrates trustworthiness, integrity, and strong ethical judgment

• Operating Skills - Ability to focus on priorities and plans, share knowledge effectively

• Organizational Positioning Skills - Good written and verbal communication, presentation skills, commitment to the organization

• Global thinker, Analytical thinking and Problem-solving abilities

• Skilled in Resource Management

Must live the MTN Values of

• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion.

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, and Active Collaboration & Get it done.

General working conditions

• Anywhere/Anytime work

• Ability to manage self and others

• Personal accountability

How to Apply

• Applicants should indicate Ref number MTN-MKT-ADTRACK008-26 as the email subject and ensure that CVs are saved in their names.

• Applicants should send their Curriculum Vitae by 10th September 2026 to: MTNGhanaRecruitment@mtn.com.

• Values are the core of MTN's Culture, our five values called "Live Y’ello" is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words).

• Only shortlisted applicants will be contacted.

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