Vice President, Global HR Operations

Responsibilities:

• Leading, expanding, and mentoring the HR Operations teams by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a world-class HR Operations team
• Leading and partnering with regional HR Operations leaders to ensure consistent communication and delivery of HR solutions to customers globally.
• Serving as business partner with Customer Success, Technology, Finance, Sales, Marketing, Legal, and other organizational stakeholder leadership to build efficient, effective, scalable and compliant HR processes and solutions based on the overall needs of the Customer.
• Building and fostering a customer-centric and product-focused mindset across the organization, actively partnering with Customer Success and Product teams to identify where repeatable processes can be automated and where further enhancements to the product should be made.
• Developing and fostering strong partnerships with COEs including Payroll, Compliance, and Benefits to leverage their expertise in strengthening our customer support and experience.

 Requirements:

• Bachelor’s degree; Master’s degree a plus in Human Resources, Business Administration, Management, or related field
• 10+ years of work experience in a related role including significant experience in customer facing HR capacity and/
• Deep HR expertise with multi-country experience
• Experience with running a customer center.
• Experience leading an organization through a deep tech transformation.
• Big, creative thinker that imagines new ways of transforming the HR customer support function and enables customer delight.
• Thrives in an environment of constant change.
• Strategic thinker that can simultaneously focus on tactical and operational issues with demonstrated experience in managing multiple, on-going deliverables from multiple stakeholders.
• Ability to grasp a strategic, customer-minded view and handle complex technical issues in order to improve service levels, reduce costs, and drive scale.
• Expert knowledge of human resources strategies, processes, policies, and laws in global capacity
• Customer-centric and product-focused mindset
• Proven change agent with the ability to effectively influence the actions and opinions of others at all levels of the organization, including executive management; effectively and respectfully challenge the status quo and drive change.
• Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results
• Excellent writing, speaking, and analytical skills, with an ability to articulate complex problems and solutions through clear and concise messaging.
• Enthusiastic and creative leader with the ability to inspire others.