Human Resources Manager

Key Responsibilities

Talent Acquisition & Workforce Planning

• Lead end-to-end recruitment for all levels, including bulk/volume hiring for operational roles.
• Develop recruitment strategies tailored to our needs (seasonal hiring, shift-based staffing, rapid scaling).
• Conduct interviews, shortlist candidates, and coordinate with hiring managers.
• Manage onboarding, orientation, and induction programs to ensure cultural alignment.

Employee Relations & Engagement

• Build positive employee relations through regular communication, grievance handling, and conflict resolution.
• Promote a healthy workplace culture rooted in respect, teamwork, and customer service excellence.
• Develop and execute employee engagement initiatives, recognition programs, and team-building activities.
• Conduct stay interviews and manage exit interviews to reduce turnover.

 HR Administration & Compliance

•  Ensure HR policies, procedures, and internal controls align with industry standards and labor laws.
• Maintain accurate employee records, HR documentation, and HRIS data.
• Oversee payroll inputs, benefits administration, and statutory filings (SSNIT, PAYE, etc.).
• Lead compliance audits for health, safety, and labor regulations.

Performance Management

•  Implement and manage performance appraisal systems suitable for both managerial and operational staff.
• Coach managers on performance discussions, goal setting, and KPI alignment.
• Identify underperformance and support corrective action plans.
• Promote a high-performance culture through training and accountability.

Learning & Development

• Conduct training needs assessments and develop annual training calendars.
• Organize technical, behavioral, and leadership training for staff at all levels.
• Monitor training effectiveness and ensure continuous skill development.
• Support succession planning initiatives for key positions.

HR Strategy & Organizational Development

• Partner with management to align HR strategies with business objectives.
• Support organizational restructuring, workforce optimization, and change management.
• Provide insights on talent gaps, retention risks, and organizational culture issues.
• Prepare HR reports, KPIs, and analytics for executive decision-making.

Health, Safety & Wellness

•  Work with operations to maintain safe working conditions across plants, kitchens, and customer-facing areas.
• Lead wellness programs focusing on mental health, stress management, and work-life balance.
• Ensure compliance with safety standards and conduct incident investigations where needed.

 Leadership & People Management

•  Lead the HR team and ensure their continuous development.
• Guide line managers on best HR practices.
• Promote a coaching culture and strengthen leadership capabilities across departments.

Qualifications & Requirements

• Bachelor’s degree in Human Resources, Business Administration, Industrial Relations, or related field.
• HR certification (CIPD, SHRM, IHRMP, PHRi) is an added advantage.
• Minimum 5–8 years HR experience, with at least 3 years in FMCG and/or hospitality.
• Strong understanding of fast-paced operational environments (restaurants, production lines, hotels).
• Proven experience with recruitment, employee relations, and HR operations.
• Familiarity with HRIS systems and basic payroll processes.
• Excellent communication, negotiation, and leadership skills.
• Strong knowledge of labor laws and regulatory requirements.
• Ability to handle pressure, multitask, and work with diverse teams.

Key Competencies

•  Strategic HR planning / Employee relations & conflict resolution
• Talent acquisition & employer branding / Performance management
• Leadership & decision-making / Confidentiality & professionalism
• Problem-solving & analytical skills
• Communication & interpersonal skills
• Cultural sensitivity (especially for hospitality)

Working Conditions

• Fast-paced and dynamic environment.
• Frequent interaction with multiple departments and operational teams.

Location: Accra

Salary: Attractive