Recruitment Officer

Company Description

BIMA Ghana, a subsidiary of MILVIK BIMA, is a leader in making healthcare accessible and affordable through innovative technology in emerging markets. Established in 2010, MILVIK BIMA focuses on proactive healthcare solutions, including telemedicine, specialist care, health screenings, medicine delivery, and insurance. Operating across Asia and Africa, BIMA Ghana is committed to empowering individuals in Ghana with high-quality healthcare services. For additional information about MILVIK BIMA's work in Ghana, visit www.bima.com.gh.

Role Description

• The Recruitment & Training Officer oversees Field Sales Associates recruitment and trainings in the territory as well manage retention
• He/She will ensure all aspect of HR operations in the territory are properly executed
• The Recruitment & Training Officer ensure good working environment in the territory and report to the Line Manager on all aspect of the responsibilities

The successful candidate shall perform the following duties but not limited to;

1. Recruitment:
2. Source the agreed number of candidates within the territory using a mix of channels (scouting, internal referral’s, digital, information centers, recruitment agencies etc)
3. Strategically choose the recruitment channels and constantly assess their efficiency
4. Interview all candidates in coordination with the sales team using the Global Recruitment Process and duly report the outcome of each interview
5. On-boarding:
6. Be responsible for the on-boarding and training of new joiners including HR on- boarding, Product training, Sales training, etc.
7. Assess the preparedness of each new joiner at the end of the on-boarding process
8. Introduce the new joiners to their Sales Supervisors and monitor closely their performance and coaching needs during the probation period
9. Training & Quality Improvement:
10. Attend weekly meetings with the Quality Improvement Team and the Sales Supervisors and Managers to identify mis-selling occurrences and agree on follow-up actions including trainings or organization of disciplinary hearings
11. Create a strong Quality culture in the Region where customers are cherished, and the appropriate education of the customers is as important as sales itself
12. Conduct Performance Improvement Plans for relevant associates and report on actual improvements made by these  Associates
13. Determine training needs by analyzing sales and QI results, spending time on field and liaising with sales supervisors and managers
14. Deliver a combination of classroom training and on-field training
15. Continually measure the impact of training on productivity, quality scores and retention
16. Provide training feedback assessment to gauge effectiveness of trainings conducted
17. Organize logistics for training and work within agreed training budgets and control costs
18. Perform HR operational supports to the territory

Qualifications

• Should have first degree in HR or related field
• Should have completed national service
• Conversant with MS Suit (Word, Excel, Power point)
• Residence in the specific town you are applying to or ready to relocate
• Minimum of 2 years experience in recruitment & training of sales Associates
• Ability to work under less supervision and team player
• Good verbal and written communication & presentation skills

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