HR Generalist

Responsibilities:

• Partner with client organizations to understand their HR needs and deliver customized, value-adding solutions.
• Serve as a trusted advisor on HR strategy, organizational design, talent acquisition, employee engagement, and retention.
• Manage outsourced HR services, ensuring quality delivery, SLA compliance, and client satisfaction.
• Collaborate with internal business units to align HR initiatives with company goals and objectives.
• Lead or support recruitment projects, from job profiling and sourcing to onboarding and post-placement follow-up.
• Guide clients and internal teams on employee relations, disciplinary procedures, and policy implementation. 
•  Serve as a primary point of contact for staff regarding HR-related inquiries, concerns, and policy clarification.
• Prepare monthly payrolls and maintain accurate staff databases using HRIS tools/software.
• Coordinate the recruitment process for internal and client positions, including posting jobs, screening resumes, scheduling interviews, and onboarding.
• Drive performance management processes both internally and for clients, ensuring best practices and compliance.
• Use HR analytics and insights to inform strategy, monitor progress, and report impact. 
• Champion a high-performance culture by supporting leadership development and learning initiatives.
• Contribute to office administration by managing vendor relationships
• Stay up to date with HR trends, labor laws, and emerging technologies to continuously enhance our service delivery. 

Requirements & Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field; relevant HR certifications (e.g., CIPD, SHRM, PHRi, SPHRi) are a plus.
• 4-6 years of progressive HR experience, preferably with at least 2 years in a client-facing or consultancy role.
• Strong understanding of HR outsourcing models, client servicing, and SLA management.
• Excellent stakeholder management, communication, and problem-solving skills.
• Demonstrated ability to handle multiple projects in a fast-paced, deadline-driven environment.
• Sound knowledge of Ghanaian labor laws and HR compliance standards.

What We Offer:

• A collaborative and empowering work environment.
• Opportunities to work with top-tier clients across industries.
• Continuous learning and career development.
• Competitive compensation and benefits.