Job Vacancy For Help Desk Officer

JOB DESCRIPTION





• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Ensure customer satisfaction and provide professional customer support.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Processing orders, forms, applications, and requests.





Skills and Qualifications





• HND or degree


• 2 years professional experience


• Personable and attentive


• Strong interpersonal skills


• Good communication skills





Location: Accra