Job Vacancy For Help Desk Officer

JOB DESCRIPTION





• Collaborate with the team to improve customer service procedures


• Identify and escalate complex issues to the appropriate department


• Maintain a positive and empathetic attitude toward customers


• Stay updated on product knowledge and company policies


• Respond to customer inquiries via phone, email, and chat


• Resolve customer complaints in a professional manner


• Process orders, returns, and exchanges


• Provide product and service information and guidance


• Document and update customer records based on interactions


• Follow up with customers to ensure their issues are resolved





QUALIFICATION AND EXPERIENCE





• Excellent communication and interpersonal skills


• Ability to handle stressful situations and diffuse upset customers


• Strong problem-solving skills


• Ability to multitask and manage time effectively


• Attention to detail and accuracy


• Good typing skills and computer literacy


• HND or higher


• 2 years professional experience





Location: Accra