- Minimum Qualification :
Job Description/Requirements
JOB DESCRIPTION
• Responding promptly to customer enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
QUALIFICATION AND EXPERIENCE
• 1 year of customer service experience
• Proficient in Microsoft Office
• Excellent interpersonal and communication skills
• Team Player
• Demonstrated ability to prioritize tasks and manage time efficiently
• Basic computer skills
• HND or higher
Location: Accra
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