Consultant, Client Service, Bcb

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To ensure that customer service requests, complaints and queries, received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate area (e.g., Commercial/ Public Sector/ Agribusiness/ Africa China Banking clients).

Qualifications

Type of Qualification: First Degree

Field of Study: Business Commerce

Experience Required

Relationship Banking (Client Coverage)

Business & Commercial Banking

3-4 years

Experience in customer service/ RMA / call centre environment with exposure to transactional processing and Commercial products.

Additional Information

Behavioural Competencies:

• Checking Things
• Embracing Change
• Establishing Rapport
• Following Procedures
• Generating Ideas
• Meeting Timescales
• Producing Output
• Pursuing Goals
• Showing Composure
• Taking Action
• Team Working
• Valuing Individuals
  
  

Technical Competencies:

• Attitude of Customer Experience
• Banking Process & Procedures
• Client Servicing
• Customer Understanding (Business Banking)
• Mind of Customer Experience
• Product and Services Knowledge
• Telephone Caller Handling

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