2 months ago
Job Summary
As Health Coach Manager, you are responsible for managing a team of coaches that are providing direct care for our patients. Health coaches at Virta work directly with patients to help reverse metabolic disease by providing high quality remote care through personalized nutrition and lifestyle recommendations. You’ll lead, develop, and inspire your team to achieve exceptional patient outcomes and ensure delightful patient experiences as our teams continue to grow and scale. This role is open to remote applicants, so please apply regardless of your location.
- Minimum Qualification:Degree
- Experience Level:Mid level
- Experience Length:3 years
Job Description/Requirements
Responsibilities
- Lead a diverse team of health coaches and own team metrics and outcomes, while ensuring safe and high quality delivery of the Virta Treatment, managing coach capacity and team coaches, and supporting individual coach development
- Create and maintain a collaborative environment of trust, problem solving, and growth.
- Encourage opportunities for teammates to collaborate, mentor each other and share learnings and best practices to elevate patient care and achieve patient success.
- Monitor and own coach (and team) performance through key metrics to Identify high performers and actively manage underperformers through coaching and performance management. Providing guidance, coaching, and consistent feedback to all teammates.
- Assist and support coaches as an expert in our coaching methods, internal systems, processes, and technology
- Encourage a solution-oriented culture and work to iterate and improve on our processes
- Lead teammates through transitions and times of change with clear communication, empathy, and understanding while helping teammates understand what success looks like.
- Demonstrate and serve as a champion of the Virta culture and team values.
Must-Haves
- 3+ years of people management experience (required)
- Bilingual, (English/Spanish preferred)
- Experience in a digital health organization or customer service support role (strongly preferred)
- Prior experience (1+ year) coaching or counseling patients in a clinical and/or behavioral setting (strongly preferred)
- Outstanding verbal and written communication skills
- Strong organizational skills with attentiveness to detail
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