Reservation Agent (local Hire)

Application Deadline: 8 March 2026

Department: Revenue & Reservations

Location: Ghana - Accra

Description
The incumbent of this position is responsible to materialize the maximum number of requests and reservations.
Key Responsibilities

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
• Ensure clients’ satisfaction and adherence to Kempinski service standards.
• Follow internal credit policy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Test calls LQA / IFH results > 85%.
• Follow the internal up-sell programme for Reservations department.
• Perform any other duties as assigned to them by management.
  

Skills, Knowledge & Expertise

• Bachelor Degree in hospitiality Management or related field
• Opera central systems knowledge
• Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and PMS, Opera
• Knowledge of either Fidelio V6 or Opera PMS is imperative
• Detail orientated
• Good communicator
• Good listening skills
• Demonstrate energy and enthusiasm
• Ability to investigate systems malfunctions or user-input errors
• Ability to work under pressure
  

To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Results Driven
• Proactive
• Competitive

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