Café General Manager

Key Responsibilities:

• Oversee the day-to-day operations of the café, ensuring smooth and efficient service
• Lead, train, and supervise staff to maintain high performance and exceptional customer service standards
• Manage staff scheduling, attendance, and performance evaluations
• Ensure punctuality and time efficiency across all operations and team members
• Monitor inventory levels, place orders, and manage supplier relationships
• Ensure compliance with health, safety, and hygiene regulations
• Handle customer inquiries, complaints, and feedback in a professional and timely manner
• Develop and implement strategies to increase sales and overall profitability
• Manage budgets, track expenses, and prepare financial reports
• Maintain cleanliness, ambiance, and presentation of the café at all times
• Support and guide staff in the preparation of beverages, including coffee, matcha, boba, and other specialty drinks
• Oversee and contribute to the café’s social media presence and customer engagement strategies

Requirements:

• Minimum of 3 years’ experience as a Café Manager or in a similar hospitality management role
• Strong leadership and team management skills
• Excellent interpersonal and people management skills
• Highly time-conscious with strong organizational abilities
• Willingness to learn and stay actively involved in beverage preparation and café operations
• Strong knowledge (or willingness to learn) how to prepare drinks such as coffee, matcha, boba, and other specialty beverages
• Very articulate with excellent verbal and written communication skills
• Social media savvy, with the ability to promote the café and engage customers online
• Ability to work in a fast-paced environment and handle pressure effectively
• Proficiency in basic financial management and reporting
• Strong problem-solving and decision-making skills
• Knowledge of health and safety regulations
• Flexibility to work weekends, holidays, and shifts as required

Preferred Qualifications:

• Degree or diploma in Hospitality Management, Business Administration, or a related field
• Experience managing high-volume cafés or premium service environments
• Familiarity with POS systems and inventory management tools

Key Competencies:

• Leadership and team development
• Customer service excellence
• Communication and articulation
• Time management and organization
• Operational efficiency
• Adaptability and willingness to learn
• Digital awareness and social media engagement

Salary: Attractive

Location: Abeka Road - CPG Bank