Conference and Banquet Manager
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Job summary
To plan, coordinate, and execute all conference, banquet, and event operations to the highest luxury service standards, ensuring exceptional guest experiences, revenue maximization, and operational efficiency.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Ghana
Job descriptions & requirements
Key Responsibilities
Event Planning & Coordination
- Manage end-to-end event lifecycle: inquiry, planning, execution, and post-event evaluation
- Liaise with clients to understand requirements and customize event solutions
- Coordinate with Sales, Kitchen, Front Office, and Housekeeping for seamless execution
- Ensure all event orders (BEOs) are accurate and communicated to relevant departments
Operations Management
- Oversee banquet setup, service delivery, and breakdown processes
- Ensure compliance with 5-star service standards and SOPs
- Monitor staff grooming, service etiquette, and guest engagement
- Supervise event timelines and ensure punctual execution
Revenue & Cost Management
- Drive revenue through upselling (menus, décor, AV equipment)
- Control operational costs and minimize wastage
- Monitor profitability of each event
Team Leadership & Development
- Recruit, train, and supervise banquet staff
- Conduct pre-event briefings and post-event reviews
- Foster a high-performance and service-oriented culture
Guest Experience & Quality Assurance
- Ensure personalized service delivery for all events
- Handle guest complaints professionally and promptly
- Maintain high guest satisfaction scores
Compliance & Safety
- Ensure adherence to health, safety, and hygiene standards
- Monitor risk management practices during events
Key Competencies
- Leadership and team management
- Customer service excellence
- Financial acumen
- Attention to detail
- Communication and interpersonal skills
- Problem-solving and decision-making
Reporting & Accountability
- Daily: Event operations report
- Weekly: Revenue and service performance review
- Monthly: Financial and KPI performance report
Expected Impact
- Enhanced guest experience and brand reputation
- Increased banquet revenue and profitability
- Efficient event execution with minimal errors
- High-performing and motivated banquet team
Requirements:
- 3–5 years of relevant experience in a similar role
- Minimum of a bachelor’s degree; a master’s degree will be an added advantage
Salary: Attractive
Location: Accra
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