Branch Manager

Key Responsibilities

Business Development & Revenue Growth

• Drive branch-level premium growth across all product lines.
• Develop and execute local business plans aligned with regional and corporate targets.
• Build and manage relationships with brokers, agents, corporate clients, SMEs, and bancassurance partners.
• Identify cross-selling and upselling opportunities within the existing customer base.
• Monitor market trends, competitor activity, and pricing movements to support business decisions.
• Promote a strong service culture focused on retention and long-term relationships.
• Achieve set targets related to premium income, retention, new business acquisition, and portfolio mix.

Underwriting & Technical Oversight

• Ensure adherence to underwriting guidelines, pricing frameworks, and authority limits.
• Collaborate with regional underwriting teams on complex or high-risk accounts.
• Monitor loss ratios, portfolio performance, and risk quality at branch level.
• Ensure fair, timely, and compliant claims settlements to enhance customer satisfaction.

Operational & Compliance Management

• Ensure branch operations comply with internal policies, regulatory requirements, and audit standards.
• Oversee policy issuance, endorsements, renewals, documentation, and premium collections and matching
• Ensure accuracy and timeliness of MIS, reporting, and regulatory submissions.
• Implement internal controls to minimize operational, fraud, and compliance risks

People Management & Leadership

• Lead, motivate, and develop branch staff including sales, underwriting, operations, and support teams.
• Set individual performance goals that are aligned with overall corporate objectives.
• Conduct performance reviews, coaching, and capability development for Branch staff.
• Foster a collaborative, ethical, and performance-driven work culture.

Stakeholder Collaboration & Liaison

• Represent the company in the local market with brokers, clients, regulators, and industry bodies.
• Strengthen the company’s brand presence and reputation in the branch’s catchment area.
• Coordinate with Head Office and Regional teams to ensure alignment and support.

KPI Indicators

• Achievement of revenue generation.
• Premium growth and new business acquisition
• Portfolio profitability and loss ratio
• Customer retention and satisfaction
• Compliance and audit outcomes
• Staff performance and engagements.

Competency and Skill Requirements

• Strong understanding of general insurance products.
• Excellent business development and relationship management
• In-depth knowledge in underwriting principles and risk assessment
• Knowledge of insurance regulations and compliance requirements
• Strong expertise in market analysis and local growth strategy development
• Excellent Leadership and people management skills
• Decision-making and problem-solving
• Customer-centric mindset
• Excellent verbal and written communication and negotiation skills.
• Strong interpersonal skills for cross-team collaboration.
• Creative thinking and storytelling ability.

Minimum Qualifications

• Bachelor’s degree in business, Finance, Insurance, or a related field (required).
• Must have at least a Diploma in Insurance Certification (CIIG, CII-UK)
• Possession of other professional qualifications (eg. CIMG ) will be an added advantage
• Minimum of 8years experience in general insurance with a minimum of 2years in managerial role.
• Proven experience managing intermediaries and direct client relationships with appreciable accounts.

Salary: Tema and Takoradi

Location: GHS10,000.00