Operations Manager | US Based Mobile Mechanic Company | Remote Job

About Us:

We are a fast-growing mobile mechanic service dedicated to providing top-tier automotive repairs with convenience and reliability. To support our expansion, we are seeking a highly skilled Operations Manager to oversee hiring, dispatch performance, and field operations. This role is ideal for someone with strong leadership skills, a background in operations, and experience in hiring and managing service professionals.

Position Overview:

The Operations Manager will be responsible for overseeing the recruitment and performance of both mechanics and dispatchers, ensuring efficient business operations, and maintaining high customer service standards. This position requires a detail-oriented and proactive individual who can manage multiple operational aspects, including hiring, training, monitoring conversion rates, and quality control.

Key Responsibilities:

Recruitment & Hiring

• Assess hiring needs for both mechanics and dispatchers based on workload and seasonal demand.
• Place job advertisements and review applications for mechanics and dispatchers.
• Conduct initial candidate screenings and schedule interviews.
• Oversee the onboarding process, ensuring new hires receive training materials, policies, and necessary documentation. 

Dispatcher Management & Performance Oversight

• Monitor and analyze dispatcher conversion rates, ensuring efficiency in customer interactions. 
• Assist in hiring dispatchers, including ad placement, interview scheduling, and onboarding. 
• Oversee dispatcher administrative tasks such as scheduling, time-off requests, and workload management.
• Ensure dispatchers complete training and follow company procedures for customer interactions.

Field Mechanic Oversight & Quality Control

• Track mechanic performance, including conversion rates, cancellations, and customer satisfaction.
• Ensure mechanics adhere to company protocols. 
• Conduct periodic secret shopper evaluations to ensure quality service. 
• Review and respond to customer feedback, especially negative reviews, to maintain service excellence.
• Order uniforms and business cards for mechanics after their observation period. 

Operational & Administrative Responsibilities

• Monitor and review dispatch surveys and mechanic performance reports.
• Implement and manage a suggestion box to gather feedback from dispatchers and mechanics. 
• Oversee financial transactions and ensure cash-handling procedures are followed.
• Suggest operational improvements and implement process enhancements to increase efficiency. 

Qualifications & Requirements:

• 5+ years of experience in operations, hiring, or service industry management.
• Proven ability to manage teams, oversee hiring processes, and optimize service performance. 
• Strong organization skills with the ability to track multiple workflows.
• Highly proficient in spoken English
• Excellent communication skills and the ability to handle team training and feedback implementation. 
• Experience with customer service operations, dispatch management, or field service management.
• Proficiency with digital tools, including dispatch software and hiring platforms.
• Automotive industry experience is a plus but not required. 
  
  Working Conditions:

• Work from home position (Must have a quality headset, computer, & fast internet connection)
• Work hours are from 8am to 4pm PST - Monday Thru Friday (along with the occasional 1 or 2 hours over the weekend)

Compensation is $700 USD a Month

To apply, please fill out our application here (only completed applications will be considered, thank you): 

https://forms.gle/VD8XHP9K4cZmEzXs7