Business Development & Telesales Consultant

Key Responsibilities

Sales & Telesales Execution

• Conduct outbound calls to prospective clients to promote and sell products/services.
• Identify, qualify, and close sales opportunities using consultative sales techniques.
• Handle customer objections effectively and provide suitable solutions.
• Follow up on leads to build trust and convert prospects into clients.
• Achieve and exceed daily/weekly/monthly sales targets and KPIs.

Business Development & Account Management

• Prospect, develop, and close new strategic deals at individual and corporate levels.
• Develop contact strategies and Account Development Plans (ADPs) for allocated accounts.
• Build and grow multi-faceted client relationships, ensuring satisfaction and retention.
• Manage the decision-making process within accounts to ensure opportunities are closed.
• Provide thought leadership at C-level and demonstrate understanding of client business strategies.

Operational & Compliance

• Maintain accurate records of all customer interactions and sales activities in the CRM (Zoho).
• Ensure full integration of quality management processes in daily sales activities.
• Provide sales performance data to support management decisions.
• Ensure compliance with company policies, HR license provisions, and industry regulations.
• Collaborate with internal teams (Marketing, Recruiters, Finance, HR, Customer Support).

Requirements

• Bachelor’s degree in Business Administration, Economics, or a related field.
• 4–6 years proven experience in Business Development, Telesales, or Account Management (B2B preferred).
• Demonstrated track record of achieving and exceeding sales targets.
• Excellent communication, negotiation, and presentation skills.
• Strong needs-based selling and consultative sales ability.
• Experience in managing and growing client relationships at multiple levels.
• Proficiency in CRM tools (Zoho preferred), Microsoft Office Suite, and Google Workspace.
• Ability to work independently and collaboratively in a fast-paced environment.

Core Competencies

• Target-driven with strong sales and closing skills.
• Highly logical, systematic, and problem-solving oriented.
• Relationship builder with excellent networking skills.
• Transparent, resilient, and persuasive communicator.
• Team player who shares knowledge and supports collective success.

Key Relationships

• Head of Sales / Head of Commercial
• Other Business Units (Marketing, Recruiters, HR, Finance, Customer Support)
• External clients, partners, and stakeholders

KPIs to Measure Success

• Revenue achievement and profitability growth.
• Sales pipeline development and conversion rate.
• Customer retention and Net Promoter Score (NPS).
• Product offering growth and account penetration.
• Compliance with CRM usage and internal processes.

Benefits

• Competitive salary commensurate with experience.
• Attractive commission structure for exceeding sales targets.
• Health insurance and other benefits per company policy.
• Professional development and career growth opportunities.
• Supportive and inclusive team culture.

Location: Accra
Employment Type: Full-Time
Salary Range: Attractive