Operations/General Manager

Key Responsibilities:

Strategic Leadership and Operations Management:

Operational Oversight:

• Oversee all operational aspects of the business, ensuring smooth day-to-day functioning across various departments (construction, procurement, finance, HR, Sales & Marketing etc.).
• Develop and implement operational policies, procedures, and strategies to improve efficiency, reduce costs, and enhance productivity.
• Establish operational goals and objectives aligned with the company’s overall vision and strategic goals.
• Identify opportunities for operational improvements, ensuring that resources (personnel, equipment, materials) are optimized for maximum efficiency.

Project Coordination and Execution:

• Manage the successful execution of construction projects by overseeing project timelines, costs, and quality.
• Work closely with project managers to ensure that projects are progressing according to plan, meeting deadlines, and staying within budget.
• Resolve operational issues that may arise during project execution, ensuring minimal disruption to the schedule and budget.

Financial Management:

Budgeting and Cost Control:

• Lead the development and management of operational budgets across the organization, ensuring that all departments and projects stay within financial limits.
• Monitor financial performance, track costs, and implement corrective actions as needed to prevent cost overruns.
• Analyze profit margins and ensure that the company maintains strong financial health, recommending cost-saving measures or adjustments to improve profitability.

Financial Reporting:

• Ensure accurate and timely financial reporting, working closely with the finance department to track company-wide performance and ensure compliance with financial and regulatory standards.
• Prepare financial forecasts, budgets, and variance analyses for review by senior management.

Team Leadership and Human Resources:

Team Management and Development:

• Lead, mentor, and motivate department heads and employees, fostering a high-performance culture.
• Identify staffing needs, manage hiring processes, and ensure that team members are trained, supported, and developed.
• Conduct performance reviews and support employee development initiatives to ensure teams are skilled, engaged, and aligned with the company’s goals.

Workforce Optimization:

• Ensure proper allocation of human resources to meet project and operational needs.
• Maintain a strong focus on employee retention, safety, and engagement.
• Create a collaborative, solution-focused environment across all teams to maximize operational efficiency.

Client and Stakeholder Management:

Client Relationship Management:

• Act as the primary point of contact for major clients and stakeholders, ensuring that client expectations are met or exceeded throughout the lifecycle of each project.
• Build and maintain strong, long-term relationships with clients, ensuring high satisfaction levels and repeat business.
• Ensure that all client communications are timely, professional, and consistent with the company’s brand and standards.

Stakeholder Reporting:

• Regularly report on operational and project status to senior management and key stakeholders.
• Prepare and present updates on key metrics, operational challenges, and progress on strategic objectives.

Safety, Quality, and Compliance:

Health and Safety Oversight:

• Develop and enforce safety protocols, ensuring compliance with local, state, and national safety regulations.
• Promote a safety-first culture across the company, ensuring that all employees are aware of and follow safety procedures.
• Oversee regular safety audits and ensure that corrective actions are implemented when necessary.

Quality Control:

• Ensure that all construction work meets the company’s quality standards and industry regulations.
• Regularly review processes, documentation, and final outputs to ensure compliance with quality standards.
• Address any quality issues promptly, ensuring that projects are completed to the highest standards of excellence.

Business Development and Strategic Planning:

Growth Strategy:

• Collaborate with the senior management team to develop and implement strategies for business growth and expansion, focusing on operational excellence and high-quality delivery.
• Identify new business opportunities, including partnerships, new markets, and service offerings.
• Build the company’s reputation as a leader in the construction industry by driving innovation, quality, and operational efficiency.

Contract Negotiations and Bidding:

• Oversee contract negotiations with clients, subcontractors, and suppliers.
• Review and approve bids and proposals for new projects, ensuring competitive pricing while maintaining profitability.
• Manage relationships with key contractors and suppliers to ensure the timely delivery of materials and services.

Technology and Innovation:

Adopt New Technologies:

•  Identify and integrate new technologies and construction methodologies that can enhance operational efficiency, improve project outcomes, and reduce costs.
• Oversee the implementation of construction management software, project tracking tools, and other technological innovations that streamline operations.

Sustainability Initiatives:

• Lead sustainability initiatives within operations, ensuring that projects adhere to environmentally responsible practices and energy-efficient building standards.
• Promote green building practices and sustainable project management processes.

Qualifications and Requirements:

 Education:

• Bachelor’s degree in Construction Management, Civil Engineering, Business Administration, or a related field.

○ A Master’s degree or MBA is a plus.

Experience:

• At least a minimum of 7 years of experience in the construction industry, with a focus on operations management or project management.
• Proven experience in managing large-scale construction projects and overseeing operational teams.
• Strong track record in managing budgets, project schedules, and resources efficiently.

Skills and Competencies:

• Strong leadership and management skills, with the ability to motivate and inspire teams.
• Expertise in managing operational workflows, project management processes, and construction safety standards.
• Exceptional communication, negotiation, and interpersonal skills.
• Financial acumen and experience with cost control, budgeting, and financial reporting
• Ability to manage multiple projects simultaneously and prioritize effectively.
• Proficiency in construction management software, Microsoft Office, and project management tools (e.g, MS Project, Primavera).

Personal Attributes:

• Strong problem-solving and decision-making abilities.
• Detail-oriented with a focus on continuous improvement.
• Highly organized and able to work under pressure while maintaining high standards of quality.
• Ability to build and maintain strong relationships with clients, stakeholders, and team members.
• Strategic thinker with a proactive approach to addressing challenges and seizing opportunities.

Location: Accra

Salary: Attractive