Operations Manager

Key Responsibilities

Operations Management

• Supervise and coordinate all operational activities across branches and departments (loans, savings, customer service, and back-office functions).
• Ensure smooth running of daily banking operations, including deposits, withdrawals, loan disbursements, and repayments.
• Monitor and improve operational workflows to enhance efficiency and customer satisfaction.
• Oversee cash management and ensure adequate liquidity levels in all branches.

Policy Implementation and Compliance

•  Implement and enforce operational policies, procedures, and internal controls in line with regulatory requirements (e.g., Bank of Ghana, Microfinance Regulations).
• Ensure compliance with AML/CFT, KYC, data protection, and other relevant laws.
• Conduct periodic operational audits and risk assessments to identify and mitigate potential operational risks.

Branch Supervision and Support

• Provide leadership, training, and guidance to branch managers and operational staff.
• Monitor branch performance metrics (loan portfolio quality, deposit growth, transaction turnaround times, etc.).
• Support branch expansion plans, site selection, and resource allocation.

Process Improvement and Technology

•  Work with IT and other departments to improve operational systems and automate processes.
• Ensure proper use and maintenance of the core banking system and digital channels.
• Identify operational bottlenecks and recommend technology-driven solutions.

Financial and Performance Reporting

• Prepare regular operational performance reports for management and the board.
• Monitor key operational KPIs (PAR ratios, customer satisfaction, efficiency ratios, etc.).
• Support budgeting and cost management initiatives to optimize operational expenses.

Team Leadership and Development

• Train, and mentor operations staff to maintain a high-performing team.
• Promote a culture of accountability, efficiency, and customer focus.
• Lead by example in upholding the organization’s values and ethical standards.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Finance, Banking, or related field (Master’s degree preferred).
• Minimum of 5 years of experience in operations within a financial institution, preferably a microfinance or savings and loans company.
• Strong knowledge of microfinance operations, credit management, savings mobilization, and regulatory compliance.
• Proven leadership, analytical, and problem-solving skills.
• Proficiency in core banking systems and Microsoft Office applications.
• Excellent communication and interpersonal skills.

Key Competencies

• Strong operational and organizational skills
• Leadership and team management
• Customer service orientation
• Risk management and compliance awareness
• Strategic and analytical thinking
• Integrity and attention to detail
• Process improvement and innovation

Location: Accra

Salary: Attractive