Program Officer

Key Responsibilities

Programme Management

•  Lead day-to-day implementation from intake to exit.
• Prepare an annual work plan and monthly field schedule aligned to approved targets and budget.
• Coordinate with schools on admissions, attendance, academic progress, fees, uniforms, books, and meals.
• Plan and deliver verified distributions (uniforms, stationery, food parcels) with signed beneficiary lists

Beneficiary Intake, Verification and Safeguarding

• Conduct household and school assessments using approved tools and eligibility criteria; compile complete case files (IDs, birth/death certificates, guardian details, consent).
• Always Enforce Child Protection and Safeguarding Policy.
• Maintain referral pathways with the Department of Social Welfare, health facilities, and protection services.

Case Management and Family Engagement

• Maintain accurate digital and hard-copy case files (baseline, visit notes, termly school reports, photos with consent).
• Agree simple care plans with guardians; track attendance, learning progress, and welfare risks.
• Conduct scheduled home/school visits by risk tier; escalate red flags promptly.

Monitoring, Evaluation and Learning (MEL)

• Track core indicators such as enrolment, attendance, retention, progression, and incidents.
• Produce monthly, termly, and annual reports for the Executive Secretary and the Orphan Committee.
• Keep dashboards and registers current; capture lessons learned and propose improvements. 

Finance, Compliance and Procurement

• Work closely with the GISER Financial Controller to prepare monthly disbursement schedules and beneficiary payment lists.
• Ensure compliance with GISER policies, Delegation of Authority, data-protection requirements, and relevant Ghanaian regulations.

Donor Communications and Visibility

• Prepare beneficiary updates, termly/annual summaries, and success stories with valid consent and privacy safeguards.
• Plan and deliver up to three annual donor engagement events: Iftar, one Eid celebration, and an optional meet and greet when donors visit to meet sponsored orphans.
• Support donor field visits and briefings; provide timely inputs for proposals and reports to the Executive Secretary.

Partnerships and Representation

•  Build effective relationships with schools, District Education Offices, the Department of Social Welfare, community leaders, and NGOs.
• Represent Ghana Islamic Society for Education and Reformation (GISER) professionally in meetings, networks, and relevant forums.

Logistics and Administration

• Plan field travel and visit schedules; maintain simple logs (travel, distributions, assets).
• Organise programme documents in Google Drive using agreed folder structures and naming conventions.
• Coordinate basic procurement requests with Admin/Finance as per the Delegation of Authority.

Risk Management

• Maintain a live risk register (safeguarding, fraud, data privacy, security, reputational).
• Report incidents within required timelines; track corrective actions to closure and brief the Orphan Committee on material risks. 

Qualifications and Experience

Essential

• Bachelor’s degree in social work, Education, Community Development, Public Administration, or related field.
• 3–5 years’ experience delivering a similar programme (e.g., orphan sponsorship, child welfare, or social protection) with hands-on case management and fieldwork.
• Proven experience working within a non-governmental organisation (NGO)/charity environment in Ghana, including donor expectations and basic compliance.
• Demonstrated experience working with schools and local authorities in Ghana.
• Strong documentation discipline: case files, consents, visit notes, and termly reporting.
• Solid understanding of safeguarding and child protection practice.
• Working knowledge of Monitoring, Evaluation and Learning ( MEL ) basics.
• High integrity and discretion handling sensitive beneficiary information. 

Desirable

•  Short courses/certifications in child protection, case management, or Monitoring, Evaluation and Learning (MEL).
• Experience coordinating multi-district programmes and volunteers.
• Valid Ghanaian driver’s licence and readiness for regular travel. 

Digital Proficiency

• Google Workspace (Docs, Sheets, Drive) or Microsoft Office.
• Comfort with simple case-tracking tools/CRMs and Mobile Money ( MoMo ) verification workflows (non-payment handling).
• Basic data-protection practices (access controls, file naming, secure sharing).

Salary: Attractive