Operations Manager
Anonymous Employer
Management & Business Development
Job Summary
We are seeking a dynamic and results-driven Operations Manager to oversee and optimize daily operations within our security firm. The ideal candidate will play a pivotal role in managing field operations, coordinating security personnel, and ensuring the consistent delivery of high-quality security services to our clients. The Operations Manager will be responsible for developing and implementing operational procedures, maintaining client satisfaction, ensuring compliance with industry regulations, and supervising a team of security officers and supervisors. This role demands strong leadership, strategic planning, and the ability to respond swiftly and effectively to operational challenges.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 3 years
Job Description/Requirements
Duties & Responsibilities:
- Develop and implement security policies, specific post orders and procedures for guards.
- Communicate effectively to all staffs under your command and same to and from management.
- Control budgets for security operations and monitor expenses
- Recruit, train and supervise security supervisors and Site supervisors.
- Attend meetings with other managers to determine operational needs
- Plan and coordinate security operations for specific events
- Coordinate security operations at the various regions and keep the Managing Director updated on operational issues on daily bases through the least available electronic channel.
- Review reports on incidents and breaches
- Investigate and resolve issues
- Create reports for management on security status
- Visit at least all the locations in Accra every two weeks, other regions as and when the need arises to get first-hand information from the guards.
- Takes responsibility of ensuring that fuel allocation for operational team is effectively and efficiently managed.
- Read, review, sign and address the operational report in the control Room on daily bases.
- Line manage all controllers by ensuring to understand their duties and delivering accordingly.
- Liaise with Marketing and Accounts to ensure that, deployment for new contracts is done on time whiles payment for staffs under your command’s salary duly checked before payment.
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